Field Service Coordinator

EyeQ Monitoring•Atlanta, GA

16m•Onsite

About The Position

EyeQ Monitoring is the fastest growing provider of remote video surveillance and business intelligence in the US. From our Command Center in Marietta, GA we outsource eyeballs and ears for commercial clients to cost-effectively drive value in security, loss prevention, risk mitigation and business intelligence. We are a team of security and technology enthusiasts that are focused on building a global business that provides meaningful solutions for our partners as well as long-term career opportunities for our team members. We’re looking for a Field Service Coordinator who thrives on problem-solving, scheduling, and making things run smoothly. If you love working with people, have a keen eye for detail, and can juggle multiple priorities at once, this is the role for you! Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit. We build to last. We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time. We take the hill. We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us. We enjoy the journey. We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day. This position is 100% in-office, Monday-Friday, in Marietta, GA.

Requirements

High school diploma or equivalent
Experience in customer service or a fast-paced environment
Proficiency in Microsoft applications
Strong communication skills—both written and verbal
Detail-oriented with a problem-solving mindset
Ability to keep a positive attitude under pressure

Nice To Haves

Experience in field service coordination or scheduling
Familiarity with security technology and terminology

Responsibilities

Be the go-to expert for scheduling and dispatching field technicians
Own the process—from planning service visits to confirming work completion
Communicate like a pro, ensuring smooth coordination between clients, techs, and internal teams
Stay on top of budgets by tracking technician travel expenses
Follow up with clients to ensure top-tier service and gather feedback
Keep things organized with accurate record-keeping, ticket tracking, and invoice management