Field Service Coordinator

OxBlue Construction Cameras•Atlanta, GA

About The Position

The Field Service Coordinator supports scheduling between OxBlue clients and third-party service providers for product delivery and installation. This role coordinates across internal teams, installation partners, and clients to ensure services are completed on time, within budget, and with a high level of professionalism. The Field Service Coordinator acts as the point person for multiple teams and for different client operations, able to handle multiple projects and timelines simultaneously. Those successful in this position are self-starters who understand the agile nature of scheduling across companies and internal teams.

Requirements

2–3 years of experience in a Field Service Coordinator or similar role
At least 1 year in a customer-facing position
Strong attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines
Strong problem-solving and decision-making skills
Clear and effective communication skills
A service-oriented mindset with a focus on client experience
Ability to collaborate across teams

Nice To Haves

Experience working with installation vendors or field service teams
Familiarity with project tracking tools (e.g., Jira, Kanban boards)
Experience with quoting, invoicing, or operational coordination
Experience in a fast-paced, service-driven environment

Responsibilities

Coordinate with Client Support Managers and Account Executives to define project scope and site requirements
Communicate project scope, timelines, and expectations to installation partners
Own client communication throughout project execution and handoff
Manage multiple projects simultaneously to ensure timely and successful completion
Identify risks and recommend solutions to prevent delays or issues
Track and maintain project updates in Jira (or equivalent system)
Schedule installations and ensure successful execution through completion
Ensure equipment shipments are accurate and received on time
Generate quotes and invoices; coordinate with Accounting for processing
Serve as the central point of contact across internal teams and partners
Participate in project meetings and provide updates
Identify and support process improvements

Benefits

Health insurance paid 100% for employee and 50% for family
Dental insurance paid 100% for employee
401k with company match
A fun work environment: casual dress, free snacks, complimentary massages, and great parties
Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
Paid sabbatical program: 4 weeks every 5 years
An award-winning culture recognized for its high level of employee satisfaction
Long-term disability paid 100% for employee
Life/AD&D
Paid parental leave