Field Service Coordinator

American Equipment HR•Glendale, AZ

19d•$22 - $25•Onsite

About The Position

American Equipment Holdings , is one of the leading overhead crane solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried and true philosophy – take care of our customers and take care of our people. We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions. The Field Service Coordinator is responsible for managing office communications and facilitating key tasks and procedures. American Equipment Holdings represents the industry’s leading manufacturers such as Detroit Hoist, Columbus McKinnon, ACCO, R&M, Demag, Gorbel, Spanco, IMS, Harrington, Conductix, Magnetek & PE, among others and customers rely on its design, engineering, fabrication and installation capabilities to meet their unique application needs. American Equipment Holdings serves local, regional and national customers across a variety of end markets, including light & heavy industrial, automotive, mining, public utilities, military, aerospace & defense and energy, among others. For more information, visit www.amquipinc.com. Proof of right to lawfully work in the United States required. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Requirements

Proficient with technology including all Microsoft programs
Detail-oriented and organized
Ability to work calmly in a fast-paced environment
Positive Attitude
Strong, professional written and verbal communication skills
Excellent organizational and time management skills
Great customer service and interpersonal skills
Friendly, service-oriented personality
Keen attention to detail
Problem-solving and basic troubleshooting skills
Proficiency with common word processing and spreadsheet software
High School Diploma or GED

Nice To Haves

Vocational certification preferred

Responsibilities

Interacts with customers via telephone, email.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, escalates to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Provides support and guidance to service personnel who perform on-site routine services including maintenance, OSHA inspections, and repair.
Ensures field services are effective and customers’ requirements are met.
Familiar with standard concepts, practices, and procedures within a field service environment.
Coordination of schedule with customers and staff, preparation of service orders and maintenance checklists, review of technicians’ hours and timecards, and preparation of quotes for inspections and repairs, ordering of related parts.
Communicate availability of materials (or delays of materials) with customers.
Arrange rental equipment when necessary.