Field Service Coordinator

Regal Rexnord•Las Vegas, NV

2d•Onsite

About The Position

With over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Service Coordinator reporting to the Field Service Supervisor based in Las Vegas, Nevada. This pivotal role is the key to delivering exceptional customer service and managing service-related inquiries and requests. If you're a self-motivated, results-driven individual with a passion for customer service, exceptional communication skills, and a proven track record as a team player, this is your golden opportunity to ignite change and thrive in our collaborative, customer-centric environment. Join us in powering the future!

Requirements

Ability to commute to the work site in Las Vegas, Nevada.
Post-secondary degree or diploma, or equivalent.
Demonstrated expertise in customer service.
Proficiency in effective communication and interpersonal interactions.
Proven ability to plan, prioritize, schedule, and coordinate multiple resources in a fast-paced environment, with high attention to detail.
Proficient in utilizing Microsoft Office Suite.

Nice To Haves

Familiarity with CRM systems and inventory management software in an asset.
Previous experience in the Power Generation Industry, manufacturing, or related fields is advantageous.
Experience with dispatching Field Service technicians would be an asset.

Responsibilities

Service Order Entry: Handle returns and RMA requests efficiently.
Coordinate repairs and warranty claims.
In collaboration with the Project Manager and Field Services Supervisor, manage site startup and field service orders, ensuring timely closures.
Follow up with the customers and process orders promptly and accurately.
Service Administration: Perform service job costing, including labor/travel hours, mileage, and expenses.
Record service reports and traveler cards accurately.
Prepare quotations with the help of field service supervisor for site trips, training, maintenance, mod kits, and replacement parts.
Organize warranty returns and repairs in collaboration with suppliers.
Facilitate training seminars and programs.
Coordinate and maintain the field service schedule.
Manage inventory in various warehouses.
Update work instructions and forms as directed by the manager.
General Customer Service: Act as a responsive resource, answering phones and responding to service support emails.
Create and maintain service cases in the CRM system.
Address general inquiries from both internal and external customers.
Provide product information, support materials, and PDF drawings as needed.
Other duties as assigned.