Field Service Coordinator

G. W. BECKER INC. • Hermitage, PA

2d

About The Position

We’re looking for a highly organized and customer-focused Field Service Coordinator to support the daily operations of our Field Service team. In this role, you’ll be the central hub connecting customers, technicians, and internal departments—ensuring service requests are handled efficiently and work is executed smoothly.
If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running seamlessly, this is a great opportunity to make an impact.

Requirements

• Strong organizational and time management skills with the ability to juggle multiple priorities
• Excellent communication skills and a customer-first mindset
• Attention to detail and a commitment to accuracy
• Ability to problem-solve quickly and effectively
• Confidence working both independently and as part of a team
• Ability to remain calm in a fast-paced, dynamic environment
• Proficiency with Microsoft Office and scheduling or service management systems
• High school diploma or GED required
• 2–5 years of experience in dispatching, service coordination, or a similar role

Nice To Haves

• Associate degree or technical/business training preferred
• Experience in industrial or field service environments preferred
• Familiarity with overhead cranes or industrial equipment is a plus

Responsibilities

• Coordinate and schedule Field Service Technicians for service calls, maintenance, inspections, and installations
• Serve as the primary point of contact for incoming service requests, including occasional after-hours calls for urgent breakdowns
• Communicate with customers regarding scheduling, job status, and service updates
• Monitor technician availability and job progress, addressing conflicts or capacity issues
• Support technicians with accurate job details, documentation, and resources
• Track open jobs to ensure timely completion and proper closeout
• Review service documentation for accuracy and completeness
• Collaborate with internal teams (parts, sales, operations) to support service execution
• Identify process improvements and help optimize scheduling efficiency
• Escalate customer concerns or operational issues when necessary

Benefits

• Competitive base pay
• PTO
• 7 paid holidays
• Contributory medical, dental and vision insurance
• Voluntary short-term and long-term disability coverage
• 401(k) plan with up to a 4% company match
• Boot reimbursement up to $125 annually
• Company cell phone and tablet
• Employee referral program (up to $1,00 per referral)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees