Field Service Coordinator

Pro Mach • York, PA

3d

About The Position

At ProMach, we're looking for people who want to shine. You'll have opportunities to take your career in the direction you want. You can be creative. Strategic. Persuasive. Influential. Mechanical marvel. Customer service authority. Meticulous. A closer. A futurist. You'll be challenged and rewarded. Improve our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and hope you will be too. Do we have your attention? Keep reading. ID Technology is seeking an exceptional Field Service Coordinator who will contribute to the success of the company by providing administrative support to service staff, while coordinating excellent customer service. Are you excited about this work?

Requirements

• Two-year degree or relevant certification preferred
• Excellent telephone skills
• Experience in sales &/or customer service
• Ability to understand technicians' needs & relate to paperwork flow
• Strong written, verbal communication and human relations skills
• Excellence in organization and time management skills
• Must be computer literate
• Must maintain a positive attitude and enjoy being self-motivated

Responsibilities

• Take all incoming customer requests for service via phone, email, or internal team member request for regional support
• Confirm all necessary data from customer to follow company processes for scheduling and order creation
• Utilize service scheduling tools to maintain service technician appointments and changes
• Create service/job orders utilizing system job creation tools
• Work with technicians to confirm parts pricing & accuracy, as well as confirming customer's current standing (work with accounting if necessary).
• Work with sales/service personnel to provide customer with preventative maintenance, installation and service quotes
• Take parts requests needed for services and process
• Transfer orders to move inventory into regions for tech use on service visits
• Follow up as appropriate on all service and transfer orders entered utilizing system open order reporting.
• Maintain excellent records
• Follow established processes
• Enter and manage data in Syteline
• Work with Field Service Data Entry Clerk weekly, on completion of service jobs/orders
• Work with Field Service Data Entry Clerk weekly on parts reordering and quarterly inventories regionally

Benefits

• There's no monopoly on innovative ideas or limits to how far you can advance with our team.
• We offer an open, communicative environment that fosters individual initiative.
• We pride ourselves in being a company where people are happy and choose to build a career.
• In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.
• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees