Field Service Coordinator

VFP INC•Duffield, VA

About The Position

Responsible for assisting departmental manager in responding to customer service and warranty issues, scheduling field service work and personnel, ordering materials & maintaining field service stock, maintain records, and completing quotes. Respond to customer service issues by the customer. Assist departmental manager with scheduling and directing field service technicians and contractors in response to service and warranty issues including written field instructions and statements of work. Order and ship materials for field, warranty work and small part orders. Maintain field service stock items and tools/equipment. Maintain individual job records, materials list, statistical reports, and various monthly reports. Maintain spreadsheets for all field service & warranty jobs. Review Engineering drawings, control prints and materials list for field assembly and upgrade work. Perform other tasks as required by manager in order to complete all assigned field or customer service issues. Assist with FS trucks/trailers management – This may include taking trucks or trailers to the repair shops if needed. Keep track of registrations, insurance, WEX cards, etc. are in the appropriate trucks. Keep track of safety requirements and equipment.

Requirements

High school diploma or Equivalent (GED)
Combination of five (5) to ten (10) years of experience in construction and/or electrical work
Able to operate a computer and associated software to include MS Outlook Word and Excel
Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints
Knowledge of basic math skills
Thorough knowledge of VFP standards
Ability to solve problems in a variety of situations with limited standardization
Excellent communication skills to effectively present information to customers
Working knowledge of electrical wiring standards
Working knowledge of the Nation Electrical Code (NEC)
Working knowledge of general construction practices
Ability to coordinate multiple projects at the same time
Ability to communicate effectively with Field Service Techs and our customers verbally or in writing
Ability to understand and follow instructions given verbally, written, or by reading drawings

Responsibilities

Assisting departmental manager in responding to customer service and warranty issues
Scheduling field service work and personnel
Ordering materials & maintaining field service stock
Maintaining records
Completing quotes
Responding to customer service issues
Assisting departmental manager with scheduling and directing field service technicians and contractors
Ordering and shipping materials for field, warranty work and small part orders
Maintaining field service stock items and tools/equipment
Maintaining individual job records, materials list, statistical reports, and various monthly reports
Maintaining spreadsheets for all field service & warranty jobs
Reviewing Engineering drawings, control prints and materials list for field assembly and upgrade work
Performing other tasks as required by manager
Assisting with FS trucks/trailers management
Keeping track of registrations, insurance, WEX cards, etc. are in the appropriate trucks
Keeping track of safety requirements and equipment