Field Service Coordinator

Caltrol•Chandler, AZ

1d•$21 - $27•Hybrid

About The Position

Communicate with customers to determine work scope. Generate customer quotes. Create quotes, customer/work orders, and tasks in Caltrol’s ERP (Enterprise Resource Planning) system. Schedule field service technicians. Communicate and coordinate with technicians during service engagements to understand work scope changes and how scheduling and costs are impacted. Process change orders. Documentation control. Track and account for all time and materials. Order and procurement of materials and parts, expediting parts when necessary. Prepare jobs for invoicing once complete.

Requirements

High school diploma.
Ability to learn repair and service processes related to Caltrol and Emerson’s capabilities and policies.
A customer-focused mindset and a dedication to customer service excellence.
Strong computer literacy (MS Office, business systems).
Effective interpersonal, communication, and organizational skills – both written and verbal.
Good teamwork – identifies with the team and its goals and contributes to the group's effectiveness.
Good problem-solving skills - ability to identify problems, implement appropriate solutions, and recognize when assistance is needed.
Ability to work overtime when needed.
Ability to adapt to changing priorities and timelines.
Someone who is motivated with a focus on continuous improvement.

Responsibilities

Communicate with customers to determine work scope.
Generate customer quotes.
Create quotes, customer/work orders, and tasks in Caltrol’s ERP (Enterprise Resource Planning) system.
Schedule field service technicians.
Communicate and coordinate with technicians during service engagements to understand work scope changes and how scheduling and costs are impacted.
Process change orders.
Documentation control.
Track and account for all time and materials.
Order and procurement of materials and parts, expediting parts when necessary.
Prepare jobs for invoicing once complete.

Benefits

A work culture that's not just inclusive, but downright celebratory of diversity
Quarterly Profit Sharing plus Employee Stock Ownership (ESOP)
Generous Paid-Time Off
12 Paid Holidays
Medical, Dental, Vision – all effective 1st day of the month after your hire date
HSA (with employer contribution) and FSA
Comprehensive supplementary benefits with a dedicated benefits concierge service
24/7 virtual physical access – free and unlimited, for benefit-eligible employees
Wellness Benefits, including gym and on-demand fitness discounts
401(k) with employer match - because your future is just as important as your present
Employee Assistance Programs
Company-paid life insurance and buy-up options
Company paid Short-Term Disability insurance
Pet discount program
Student loan repayment match program
Tuition/education reimbursement
Professional development opportunities because we believe in investing in greatness.