Field Service Coordinator

Caesarstone • Charlotte, NC

7h • $64,000 - $80,000

About The Position

The Field Service Coordinator is responsible for overseeing the performance, development, and overall effectiveness of Caesarstone’s Managed Program fabricator network within an assigned region. This role supports both sales growth and service excellence through proactive management of installation partners, strong collaboration with Managed Program Retailers, and consistent alignment with Caesarstone policies, procedures, and operational standards.
This position requires a self-motivated, results-driven professional who can balance strategic oversight with hands-on field execution while driving continuous improvement across the regional fabricator network.

Requirements

• Bachelor’s degree or equivalent professional experience preferred
• 5+ years of experience in field operations, service management, installation management, or related roles within manufacturing, building materials, home improvement, or retail services
• Demonstrated experience managing third-party vendors, contractors, or installation networks
• Strong understanding of installation processes, service quality standards, and performance management
• Proven ability to manage multiple priorities across a large geographic region
• Experience working with national or strategic retail accounts preferred
• Proficiency with CRM systems, reporting tools, and Microsoft Office applications
• Ability to travel regularly within assigned region

Responsibilities

• Serve as the primary regional liaison between National Account Retailer field teams, the Caesarstone sales organization, and Managed Program fabrication and installation partners, ensuring clear communication and alignment
• Oversee and evaluate regional fabricator performance, driving consistent execution across sales support, service reliability, installation quality, and overall customer experience
• Delivering ongoing guidance, training, and program communication to fabrication partners to ensure understanding and adherence to Caesarstone Managed Program standards and best practices
• Lead the execution and tracking of corrective action and performance improvement initiatives to elevate fabricator performance and service outcomes
• Support network optimization by identifying, onboarding, and transitioning fabrication partners in response to evolving business and regional coverage needs
• Escalate and support the transition or replacement of fabrication partners whose performance does not meet program requirements, safeguarding service continuity and brand integrity
• Plan, facilitate, and participate in monthly and quarterly business reviews with fabrication partners, retailer field leadership, and the Caesarstone sales team to assess results and align improvement actions
• Coordinate and support retail store associate training initiatives in collaboration with National Account Retailer field leadership and Caesarstone sales partners
• Act as a regional point of coordination for customer service issues, partnering with warranty and service teams to resolve installation, quality, and service-related escalations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees