Field Service Contracts Specialist

Vision Technologies•Glen Burnie, MD

About The Position

The Field Service Contracts Specialist develops and prices new and renewal service contracts for all Field Service-supported technologies at Vision Technologies, ensuring proposals align with service tiers, SLAs, cost structures, and operational capability.

Requirements

Strong understanding of service contracts, SLAs, entitlements, and exclusions.
Ability to interpret service ticket data and apply cost and margin logic.
Multi-technology awareness (AV, Security, UC, monitoring).
Experience in proposals, bids, renewals, or service contract management.
Excellent written communication and strong analytical skills.

Nice To Haves

Field Service or Managed Services background.
Experience with Autotask, PSA tools, or ERP cost data.

Responsibilities

New Service Contract Proposals Develop pricing and structured proposals for all new service contract requests in alignment with Vision Technology’s service offerings.
Renewal Proposal Ownership Lead renewal evaluations by reviewing ticket history, contract costs, margin performance, and client changes to produce accurate renewal proposals.
Service Offering & SLA Alignment Ensure all proposals reflect the correct service tiers and SLAs and provide options when requests fall outside Field Service’s structure.
Cost, Margin & Ticket Data Analysis Analyze service ticket data, labor usage, and cost-to-support to ensure proposals protect Field Service margins.
Bid / RFP Support Review bid requirements and provide accurate, operationally achievable service responses and support clarifications.
Governance & Process Improvement Maintain standard pricing tools, templates, and language while supporting margin guardrails and proposal accuracy on net-new and renewal proposals.
Cross-Functional Collaboration Act as the primary contact between Sales, Service, PMO, Finance, and leadership for all service proposal activity.