Field Service Associate - Southern California and Las Vegas Territories

Becton Dickinson Medical Devices•Brea, CA

2d•$20 - $31•Onsite

About The Position

The Field Service Engineer provides on site installation, maintenance, and repair of Waters diagnostic instrumentation while ensuring compliance with ISO and GMP standards. The role supports customers through timely service, clear communication, accurate documentation, and proper management of company assets. As a frontline representative of Waters, the engineer maintains strong customer relationships and consistently delivers reliable, high quality technical support. As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Waters is a leading global medical technology company that develops, manufactures, and sells medical Devices, instrument systems and reagents. The Company is dedicated to improving people’s health throughout the world. Waters is focused on enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discover and production of new drugs and vaccines. Waters’s capabilities are instrumental in combating many of the world’s most pressing diseases. Waters employs associates in more than 50 countries throughout the world. The company serves healthcare institutions, life science research, clinical laboratories, and pharmaceutical industry and public. For more information, please visit www.bd.com and Waters.com.

Requirements

High School Diploma, and technical training acquired through formal training, or hands on experience with electronics or in a manufacturing, or similar technical role.
Must have good communication and customer service skills including technical writing and training.
Must have effective interpersonal skills, organization/prioritization, and administrative skills.
Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
Flexibility to travel up to 40% of time outside of home geographic area, based upon business needs. Overnight travel included.
Must meet Vendor Credentialing Requirements

Nice To Haves

PC-based equipment and application software knowledge.
Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge.
A technical degree or related certification.

Responsibilities

Responsible for providing on-site support to Waters customers that includes but is not limited to: installation and service of diagnostic instrumentation, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs.
Properly maintain car stock inventory, test equipment, tools, and technical data.
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
Display maturity and judgment in time management and expense control. Maintain expense levels within the established guidelines for field service travel and sites visits.
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
Properly maintain and utilize company vehicle as outlined by current Corporate fleet policy.
Interface effectively with other departments and managers to resolve customer problems and issues.
Perform other duties as assigned.
Accountable for providing support to customers that meet BD standards of superior quality service at all times.
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
As a representative of Waters, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.