Field Service Agent

Kidde Global Solutions•Bradenton, FL

9d•$65,432 - $76,979

About The Position

This position is for an entry level field service agent. A Field Service Agent typically works under minimal supervision and more independently. Task responsibilities associated with this role can include preparing trip reports, documenting Quality Checks, and third-party inspections. The role is focused on tasks such as Document and capturing the quality of installation work, relaying job progress to the assigned Project Manager to ensure the project schedule is adhered to. Serves as an additional Tech Support or Applications Engineering resource on varied tasks.

Requirements

HS Diploma or GED
Technical School or related industry training certificate/diploma
Must be able to travel ~60-70%
Must be able to work independently as well as in a team environment.
Must be able to clearly speak and write English.
Must have ability to work with limited supervision and generate results with limited instructions.
Must be proficient in the use of a Digital Multi-meter (DMM).
Understanding of Ohms Law.
Strong deductive reasoning skills.
Familiarity of Windows Operating Systems.
Familiarity with Fire Alarm Audio and Paging functionality
Must be able to be on your feet for long periods of time.
Must be able to walk long distances.
Strong Interpersonal skills.

Nice To Haves

3+ years of field service experience
3+ years of experience working with commercial fire alarm control panels and detection products.
Associates degree or higher
NICET Fire Alarm Systems (Level 2 or higher)
Experience programming Edwards EST4 panel.
Experience working in the warehousing or industrial vertical market.
Experience installing cellular or radio communicators.
Experience with the following Edwards products: Fireworks, Hyperspike, Modulaser.
Experience reading/editing installation or design drawings.

Responsibilities

Work under minimal supervision and generate results.
Review Job Specifications.
Review and interpret Fire Alarm design drawings.
Conduct site surveys, third party inspections.
Convey needed design changes to Project Management.
Perform required service work to Paging or Fire Alarm Systems at customer sites.
Assist Technical Support team with support requests through email.
Assist Technical Support team with case management and escalations.
Assist Technical Support team with phone support (as needed.)
Assist regional Field Service Agents (as needed)
Assist customers troubleshoot and configure system functionality.
Generate trip report of work performed at customer site to submit to Project Management.
Document Case work using our CRM tool (Salesforce)
Help to reduce technical field installation time and application errors.
Ensure accuracy of technical information provided to customers.
Provide timely solutions of technical field problems requiring attention to detail.
Provide product and technical support to the team. (Mentoring)
Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
Troubleshoots technical problems and issues.
Completes applicable product e learning courses.
Attend any relevant instructor led training.