Field Service Account Manager (AZ or CO)

Runbeck Election Services Inc.•Phoenix, AZ

24d

About The Position

To oversee a portfolio of assigned customers, develop new business from existing clients, and actively maintain a high quality of service and support. This position will answer client queries and identify new business opportunities among existing customers. Collaborate with our sales team while keeping our clients satisfied and engaged with our products and services.

Requirements

Trade or Technical school certification/diploma or equivalent work experience
Experience with software-related applications, MS Office Suite products, and other Commercial Off Shelf (COTS) products
Experience delivering client-focused solutions to customer needs
Listening, negotiating, and presentation abilities with strong verbal and written communication skills
Effectively communicate technical ideas and processes
Understanding of physical electrical wiring and mechanical applications
Excellent attention to detail, organizational skills, and meets deadlines
Strong interpersonal and customer contact skills
Strong written/verbal communication skills; good math skills
Demonstrates computer skills and aptitude; Microsoft Office preferred
Effectively sets priorities
Ability to track and report on opportunities for improvement and success
Listening effectively when others are speaking
Credible, responsive team-player
Ability to perform and retain various skill-related tasks, training, and operations
21 years of age (minimum)
Overnight travel required with multi-customer visits across the US
Must be authorized to work in the US for any employer
This is a safety-sensitive position that involves tasks critical to the safety of individuals, others, and the secure operation of company facilities. As part of the hiring process, candidates must undergo a pre-employment drug screening. A clear drug screening result is a condition of employment, and any positive result may disqualify the candidate from consideration.

Responsibilities

Serve as the lead point of contact for assigned customer accounts
Ability to develop trusted customer relationships in a positive, patient, and friendly manner, utilizing good interpersonal skills
Implementation and configuration of proprietary software and hardware
Onsite installations, process development, and customer training
Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives
Develop new business with existing clients and identify areas of improvement within the customer environment
Collaborate with the sales team to identify and grow opportunities within the territory
Document customer equipment and usage
Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors
Attention to detail and the ability to work independently
Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in-person)
Track customer calls and create required reports
Follows all company policies and procedures
Coordinate job/equipment flow and schedule with team and customers
Complete and demonstrate a full understanding of ongoing training concepts and applications
In addition to the essential functions and responsibilities listed above, all positions are also responsible for: Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis and performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.