Field Sales & Service Technician, Coffee Systems

Farmer Bros. USA•Council Bluffs, IA

6d•Hybrid

About The Position

Ready to blend sales savvy with hands-on service? Do you enjoy being on the move, building relationships, and keeping equipment humming? In this hybrid role, you’ll deliver products, merchandise beverage stations, perform basic equipment fixes, and grow accounts—all while providing route relief as needed. The challenge Own the route experience: deliver, replenish, and rotate coffee, tea, and related products at each assigned stop. Champion quality: keep equipment clean and operational; complete a minimum of one CQC (Cup Quality Check) every day. Delight customers: ensure every scheduled customer receives delivery and service as required; escalate issues to the ASM (Area Sales Manager) quickly to resolve concerns. Run the numbers: manage invoices, inventory, and collections daily while on route. Drive growth: raise Revenue per Stop by fixing distribution voids on core SKUs, executing seasonal and LTO promotions, implementing pricing actions, and maintaining beverage stations to standard. Spot and share: notify the ASM of inefficiencies, dissatisfaction, or new opportunities found during route relief. Pitch in: assist with inventory cycle counts, warehouse tasks, and customer-related assignments. Be tool-ready: learn brewing equipment and perform basic diagnostics, repairs, and adjustments. Sell the right way: consistently use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make sales calls when time and opportunity allow. Adapt as needed: support warehouse operations, accounts receivable collections, and customer service.

Requirements

High School Diploma or equivalent (required).
Valid Driver’s License; must pass a DOT physical.
Clean, solid driving record.
Mechanical aptitude with company hardware and software.
Insightful at reading customer needs; practices active listening and communicates effectively with customers and management.
Aligned to business objectives; uses sound business judgment; decisive and independent.
Proactive in surfacing issues, problems, and opportunities; aware of your impact on others.
Relationship builder who works well with customers and employees; self-directed with minimal supervision.
Entrepreneurial—hunts for new opportunities to grow the business.

Nice To Haves

Route delivery experience (nice to have).
Customer service background (preferred); prior foodservice exposure (desired).

Responsibilities

Deliver, replenish, and rotate coffee, tea, and related products at each assigned stop.
Keep equipment clean and operational; complete a minimum of one CQC (Cup Quality Check) every day.
Ensure every scheduled customer receives delivery and service as required; escalate issues to the ASM (Area Sales Manager) quickly to resolve concerns.
Manage invoices, inventory, and collections daily while on route.
Raise Revenue per Stop by fixing distribution voids on core SKUs, executing seasonal and LTO promotions, implementing pricing actions, and maintaining beverage stations to standard.
Notify the ASM of inefficiencies, dissatisfaction, or new opportunities found during route relief.
Assist with inventory cycle counts, warehouse tasks, and customer-related assignments.
Learn brewing equipment and perform basic diagnostics, repairs, and adjustments.
Consistently use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make sales calls when time and opportunity allow.
Support warehouse operations, accounts receivable collections, and customer service.