Coffee Equipment Service Technician
About The Position
Devocion is seeking a skilled and reliable Coffee Equipment Service Technician to join our growing Technical Service Department. As America’s freshest specialty coffee provider, Devocion is redefining what it means to deliver quality — not only through fresh roasting, but also through exceptional equipment support for our coffee shops and wholesale partners. This role is ideal for a hands-on technician who enjoys troubleshooting, field service work, and delivering outstanding customer experiences. Devocion is the only roaster in the U.S. roasting fresh green beans just 15–30 days after leaving origin — far faster than traditional roasters. That same commitment to excellence extends to our Technical Service team, ensuring our clients and café partners receive best-in-class equipment performance and support. As a technician, you’ll deepen your knowledge of coffee equipment while helping maintain the quality standards that make Devocion unique.
Requirements
- Valid driver’s license and willingness to travel locally for service calls
- Technician experience (coffee tech, mechanic, electrician, handyman, or similar)
- Availability to work overtime and weekends as needed
- Understanding of basic electrical concepts
- Ability to lift 50+ pounds comfortably
Nice To Haves
- Coffee equipment knowledge
- Strong customer service and professionalism
- Barista experience (preferred but not required)
Responsibilities
- Provide maintenance and repair service for Devocion coffee shops and wholesale customers
- Respond to emergency equipment issues and service requests as needed
- Work closely with the wholesale team to ensure excellent customer support
- Partner with Education and Wholesale departments to maintain equipment quality standards
- Conduct quality control visits for wholesale customer locations
- Deliver exceptional professionalism and service in all client interactions
- Perform administrative duties and documentation as needed
- Complete additional work-related tasks as assigned
Benefits
- Competitive hourly wage starting at $26–$30/hour (based on experience)
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Free coffee and additional company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
