BRAMCO GROUP-posted about 11 hours ago
Full-time • Entry Level
Onsite • La Vergne, TN
251-500 employees

The purpose of the TSE position is to develop and retain customers with equipment related technologies within a geographically assigned territory in order to maximize customer satisfaction and product confidence for the manufacturers offered through Power Equipment Company (PECO).

  • Strategically prospect customers to grow revenues of our equipment related technologies in the following categories: i. Standalone Training ii. Smart Construction Solutions iii. Aftermarket iv. Parts and service performed by Machine Control Technicians (MCT’s)
  • In conjunction with the Machine Sales Representatives, conduct presentations or live demonstrations that solve or soften customer frustrations as well as provide them a sufficient and satisfactory ROI.
  • Generate professional proposals that contain an accurate configuration of equipment and that clearly present the proposed solution or service to the client.
  • Cultivate trust and rapport through effective, written, phone and face to face communication with clients. Ask probing questions and attentively listen to determine the challenges our clients face.
  • Assist in the development and marketing of PECO Product Support Programs (PSP’s).
  • In conjunction with all internal departments, help coordinate with customers the initial phases of installation, calibration, and rental check-in/out of equipment, leveraging internal and external resources and capabilities for maximum effectiveness and value to ensure prompt delivery and total satisfaction of our customers.
  • Perform new machine/system/solution deliveries, walk-arounds, and product familiarization training.
  • Develop and perform after sale classroom and field training sessions.
  • Monitor the status, health, and utilization of customers equipment related technology fleet.
  • Take ownership of customer issues and follow up through closure.
  • Conduct phone support as needed.
  • Develop and maintain a comprehensive understanding of the equipment related technologies and manufacturers PECO represents as well as competitive offerings.
  • Develop and implement solutions to unique customer initiatives/issues utilizing emerging technologies.
  • Assist where practical, in the development and technical guidance of internal Machine Control Technicians
  • Set both short and long term professional goals and continuously monitor progress towards achievement.
  • Compiles data and reports to management on customer trends, market dynamics and competitive services & pricing.
  • Maintain accurate and detailed records of customer interactions utilizing CRM.
  • Attends and actively participates in all designated company meetings (staff meetings, sales meetings, planning sessions, etc.), industry/association events, and appropriate training sessions.
  • Adheres to all applicable laws, company policies and procedures, and business ethics codes.
  • Perform other duties as assigned
  • Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicators, great organizational skills.
  • 2+ years of college and 5+ years of utility/construction/mining equipment related technology experience (Topcon, Trimble, or Leica) or 10+ years of utility/construction/mining equipment related technology experience (Topcon, Trimble, or Leica).
  • Relative 2-year college degree or relative military training program. 4-year college degree preferred.
  • Mid-level Computer experience (MS Office, CRM, CAD, etc.)
  • Able to travel overnight periodically for product training or company related business.
  • Must pass background check, employment physical, and drug screen
  • Part 107 Certified Drone Pilot preferred.
  • Prior industry repair/maintenance shop management experience preferred.
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