Field Sales Engineering 2

Comcast • Union, PA

1d • Onsite

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. This role is responsible for providing specific product and/or technical knowledge, advice and support to Comcast Business sales teams and customers. The individual works as a collaborative member of the sales team to market and sell the Company's product lines, providing insight to customers on current network situations. This position operates with moderate guidance in its area of knowledge.

Requirements

• Specific product and/or technical knowledge
• Ability to provide advice and support to Comcast Business sales teams and customers
• Ability to work as a collaborative member of the sales team to market and sell the Company's product lines
• Ability to provide insight to customers on current network situations
• Communication skills
• Customer Experience (CX) skills
• Networks knowledge
• Sales skills
• Relevant technical certifications (to stay current with evolving industry trends and emerging technologies)
• 2-5 Years Relevant Work Experience

Nice To Haves

• Bachelor's Degree

Responsibilities

• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
• Drive sales revenue & engagement with assigned sales teams by attending sales calls/meetings and provide training sessions when needed.
• Stay current with evolving industry trends and emerging technologies by completing relevant technical certifications and ongoing professional training to serve as a high-level subject matter expert for the sales team and customers.
• Provides timely, technical support and problem resolution for field service questions.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Creates, reviews and executes product test plans and cases, documents test progress and reports results.
• Recommends products to meet customer needs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Best-in-class Benefits to eligible employees.
• Benefits connect you to the support you need when it matters most, and help you care for those who matter most.
• Array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees