Field Safety & Quality Coordinator

EnerStar Solutions•Lewis Township, PA

2d•Onsite

About The Position

The Field Safety & Quality Coordinator ensures safe work practices, maintains quality standards, and provides accurate performance reporting to customers. This role bridges field operations and client expectations, driving compliance and continuous improvement, and strong customer relationships.

Requirements

3+ years in field operations, safety, or quality assurance (oilfield or industrial services preferred).
Strong knowledge of safety regulations and quality standards.
Strong commitment to EnerStar’s safety and environmental standards.
Proficient in Microsoft Office and CRM systems.
Ability to travel extensively and work in outdoor/remote environments.
Details Matter, must be passionate about details.
Strong written and verbal communication skills.
Professional interaction with clients and team members.
Active listening.
Strong customer service and problem-solving skills.
Self-motivated- must be able to manage and schedule their own time.

Responsibilities

Work safely at all times; follow all EnerStar safety practices, company policies, and client worksite regulations.
Achieve 100% compliance with company and client safety protocols by performing weekly JSA reviews.
Deliver quarterly safety training sessions to field teams, ensuring 90% attendance and documented completion.
Arranges and CO leads weekly Safety Meetings.
Implementation and score card tracking of Safety 212 Program.
Complete quality inspections on 100% of new installations within 24 hours of job completion.
Reduce quality-related customer complaints by 20% within the first 6 months through proactive monitoring and corrective actions.
Review Service Calls Monthly.
Maintain zero repeat deficiencies by implementing corrective actions within 5 business days of identification.
Shack Make Ready Forms, Shack Return Forms- Sign off.
Pre planning meetings for Customer Jobs.
Post Mortem review for every job or project in the District.
Act as a primary field contact for customer safety and quality inquiries, responding within 24 hours.
Conduct quarterly customer site visits to review performance and gather feedback.
Maintain a customer satisfaction score of ≥90% through proactive communication and issue resolution.
Support Account Managers by providing accurate data for monthly client review meetings, ensuring zero data discrepancies.
Identify customer-specific safety or quality needs and collaborate with operations to implement tailored solutions.
Participate in 100% of branch safety meetings and contribute at least two improvement suggestions per quarter.
Implement one new process improvement initiative per quarter to enhance safety, quality, or customer experience.
Represents District on the Safety Committee
Work with Operational Excellence Manager and HSE Manager on specific expectations.
Participate in other relevant tasks as assigned.