Field Rework Supervisor

JINKO SOLAR U.S. INDUSTRIES INC.•Jacksonville, FL

8h•Onsite

About The Position

The Field Rework Supervisor is responsible for leading field rework activities at customer project sites, with a primary focus on repairing solar panels and ensuring timely, safe, and high-quality execution of repair operations. This role serves as the key link between the after-sales team, customers, and internal factory departments to coordinate repair needs, manage field teams, and ensure daily repair targets are achieved.

Requirements

Prior experience in solar system repairs, electrical systems, field service, or a similar technical repair environment.
Strong supervisory or team management experience, preferably in manufacturing, field operations, or technical service environments.
Ability to lead teams, delegate tasks, and drive results in a fast-paced, customer-facing field setting.
Working knowledge of repair tools, troubleshooting methods, and safe handling of electrical or solar-related equipment.
Strong communication skills with the ability to coordinate effectively with customers, after-sales teams, and internal departments.
Good problem-solving and decision-making skills, with the ability to identify issues and implement practical solutions.
Ability to track daily performance metrics, maintain attendance records, and prepare operational reports.
High level of accountability, organization, and attention to detail.
Willingness to travel to customer project sites as required.
High School Diploma or equivalent required; technical training or certification in electrical, solar, or related fields is preferred.

Responsibilities

Liaise with the After-Sales Department and customers to collect, verify, and coordinate information related to panels requiring return, repair, or field rework.
Supervise on-site repair activities for solar panels at customer project locations, ensuring repairs are completed according to company standards, safety procedures, and customer requirements.
Plan, assign, and coordinate daily work for the field repair team based on site priorities, manpower availability, and repair targets.
Monitor team execution and daily output, track progress against return and repair goals, and ensure the team achieves daily performance expectations.
Review work quality and team performance, identify operational shortcomings, and implement corrective actions and process improvements to improve efficiency and repair effectiveness.
Maintain daily communication with internal factory departments, including production, quality, after-sales, and logistics, to provide updates on repair progress, technical issues, attendance, and manpower needs.
Submit accurate daily reports on repair volumes, team attendance, site issues, and operational performance.
Support troubleshooting of repair-related issues in the field and escalate technical concerns when needed.
Ensure compliance with all company safety standards, site safety requirements, and proper use of tools, PPE, and repair equipment.
Provide on-site guidance, coaching, and performance oversight to team members to maintain productivity, accountability, and workmanship standards.
Coordinate with customers and internal stakeholders to ensure smooth execution of repair projects and timely resolution of site-related issues.
Help establish and maintain organized site operations, including tools, materials, and workflow readiness for repair activities.