Field Repair and Sales Technician

Asurion Corporation•Tonawanda, NY

59d•$19

About The Position

Our Field Repair and Sales Technician role has a big-time impact! Our technicians conveniently repair mobile devices & electronics wherever our customers are (their shop, home, or workplace). If you enjoy helping people repair and get to know their tech devices, this role is for you. You will spend time working in the store repairing devices, selling home+ and accessories, and driving to customer locations in a company-provided van to repair their electronic devices and sell home+ while delivering our award-winning personalized customer experience. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Starting Pay - $18.90, per hour + uncapped sales & repair incentive potential Average incentive potential of $475/month & Top incentive potential of $865month, based on performance As a Field Repair and Sales Technician, you will perform the activities listed below while working in a retail store and a company-provided vehicle ;

Requirements

A passion for solving problems and delivering solutions
A love for people and the devices that enrich their lives
Must have a valid driver's license and an acceptable driving record
One year of customer service/retail sales experience preferred
A willingness to learn and leverage sales resources provided by Asurion
Reliability and flexibility when it comes to dealing with difficult situations
The ability to quickly adapt in an ever-changing environment
Motivated to meet and exceed evolving key performance objectives
Ability to work a flexible retail schedule, including weekends and holidays
Six months experience with product service support or electronics troubleshooting
Knowledge of mobile devices and operating systems
High School diploma or equivalent preferred
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office

Responsibilities

Resolve customer issues by troubleshooting and repairing their electronic devices
Expand your knowledge of uBreakiFix & Asurion culture and products
Deliver world-class customer service
Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction both in the store and while in the van servicing the customer
Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
Perform in your role and achieve your goals by succeeding in sales goals, providing excellent service and technical/repair support, and creating satisfied customers in accordance with Asurion's Core Values
Demonstrate Asurion's Core Values in all interactions
Be responsible for inventory management

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