Field Quality Engineer, Cooper Lighting Solutions
About The Position
This is an exciting job opportunity for you as a Field Quality Engineer onsite in Peachtree City, GA, with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting. Analyze warranty claims to determine root cause and develop effective resolution plans; own end-to-end customer claims, ensuring timely progress from intake through closure Perform and lead failure analysis, including lab-based testing (visual, functional, electrical), and coordinate with external FA (Failure Analysis) resources, as needed Collaborate with internal teams (Manufacturing, Engineering, Quality, Marketing, Sales), agents, and contractors to drive resolution of customer issues Create and maintain detailed job files and documentation within the SAP quality module (QN) Travel to job sites to troubleshoot, validate failures, and gather critical field data; review and validate field labor claims, including negotiation and approval support Drive continuous improvement by identifying trends, gaps, and opportunities based on field and FA learnings
Requirements
- Bachelor’s degree in engineering (Electrical, Electronics, or related) and experience in a customer-facing or field-based technical role
- Working knowledge of electronics, failure analysis, and electrical testing with ability to troubleshoot issues at both the component and system level
- Well-developed project management skills and successful managing multiple claims and priorities simultaneously
- Excellent written and verbal communication skills; able to clearly document findings and communicate with both technical and non-technical stakeholders
- SAP experience preferred
- Able to travel up to 25% in North America
- Must be legally authorized to work in the United States without current or future company sponsorship needs.
Nice To Haves
- SAP experience preferred
Responsibilities
- Analyze warranty claims to determine root cause and develop effective resolution plans; own end-to-end customer claims, ensuring timely progress from intake through closure
- Perform and lead failure analysis, including lab-based testing (visual, functional, electrical), and coordinate with external FA (Failure Analysis) resources, as needed
- Collaborate with internal teams (Manufacturing, Engineering, Quality, Marketing, Sales), agents, and contractors to drive resolution of customer issues
- Create and maintain detailed job files and documentation within the SAP quality module (QN)
- Travel to job sites to troubleshoot, validate failures, and gather critical field data; review and validate field labor claims, including negotiation and approval support
- Drive continuous improvement by identifying trends, gaps, and opportunities based on field and FA learnings
Benefits
- Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts.
- Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
