Field Quality Assurance Specialist

RBGlobal•Cincinnati, OH

About The Position

Ensures quality standards are met with Insurance provider (State Farm etc.) Service Level Agreements (SLA’s). Responsible for warranting check-in details are correct and completed timely; image quality is to standards; physically inspect the vehicle for wash quality and that all personal documents have been removed and placed in the agreed location. Focus on all provider “Quality Assurance” is executed to prevent extra work though SMRT reporting from Insurance provider (State Farm etc.) and guarantees maintaining exceptional confidence of the customer/provider. Confirms that the provider vehicles are ready for sale and that all inventory is checked on regular/cyclical basis for quality assurance to protect the provider assets.

Requirements

3-4 Years relevant experience in, insurance industry or on the job experience.
Typical Field and yard environment

Responsibilities

Image quality review, identify trends and areas for improvement and provide input to manager(s) to enhance training or create action plans to address issue(s) with branch
Maintain a solid understanding of provider expectation, quality methodology; meet/exceed Provider/State Farm Service Level Agreement (SLA) timelines.
Accurate check in attributes, including personal item removal.
Make sure the drop zone area is clean and presentable.
Responsible for full Inventory asset protection and missing part compliance.
Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and/or participating in drive-through auctions.
Apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets.
Remain alert to potential hazards associated with heavy equipment and other vehicles operated in assigned work area.
General mechanical knowledge of makes and models of vehicles required.
Perform other duties as assigned.