Field Performance Coordinator

Sunrun Inc. • Lehi, UT

39d • $18 - $24

About The Position

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview The Field Service Case Manager is responsible for coordinating effective execution of field service work through direct Sunrun branch and/or partner relationships. Customer obsession, excellent communication and a desire to succeed are critical personal characteristics for success.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of relevant work experience including customer service experience, scheduling, coordination or case management.
• Proactive, energetic and self-motivated
• Applied knowledge of business metrics
• Must be a self-starter, take on various duties and be able to take initiative when needed
• Independently manage day-to-day activities
• Detail oriented, accurate and poised under pressure
• Strong relationship management skills
• Experience in PowerPoint, Word and Excel or equivalent (GSuite)
• Strong CRM experience, preferably Salesforce
• Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results
• A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation
• An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently. A person who identifies potential conflicts at early stages and seeks win-win solutions if possible
• Ability to work independently and closely with other members of department and project team
• Strong written and oral communication, analytical, and interpersonal skills

Nice To Haves

• Basic knowledge of solar installation, construction and/or roofing preferred

Responsibilities

• Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed to drive best possible customer experience.
• Serve as a point of contact to customers to effectively coordinate communications around routine Field Service activities and manage Field Service related customer inquiries and escalations as necessary
• Create and dispatch customer appointments in conjunction with Tech routes, schedules and utilization
• Initiate and create tasks to complete further work required for field service dispatches
• Prioritize customer escalations and adjust schedules to work with leadership to determine priority of jobs.
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management
• Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees