Field Operations Trainer, Burger King, Company Restaurants

Restaurant Brands International • Syracuse, KS

2d

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: The Field Operations Trainer partners closely with Operations, HR, and Learning & Development to deliver field-based training, certify restaurant leaders, and reinforce operational excellence. This role supports company restaurant performance by executing training programs, validating certification readiness, and coaching restaurant teams on leadership and systems compliance. The Field Operations Trainer is a hands-on operator and facilitator who ensures consistency, quality, and alignment with company training standards across all assigned markets.

Requirements

• Minimum 1-3 years of QSR management or training experience within company-operated markets.
• Proven ability to deliver and facilitate structured training programs and certification processes.
• Strong facilitation, coaching, and operational leadership skills.
• Ability to analyze training data and drive improvement through coaching and follow-up.
• ServSafe certification (required).
• Ability to travel up to 70–80% across assigned markets.

Responsibilities

• Deliver all core company training programs including Foundations of Shift Management, Leadership Development, Gold Standard Service (GSS), and ServSafe certification programs.
• Facilitate and evaluate ad hoc and operational training sessions that directly impact restaurant execution, including new technologies, equipment, and operational updates.
• Ensure successful implementation of LTO training by verifying Learn Plan completion, team member training compliance, and in-restaurant execution standards.
• Partner with Operations leadership to address performance gaps through targeted training and coaching interventions.
• Provide in-restaurant coaching on guest experience, food safety, and system compliance to reinforce operational excellence.
• Support certification processes for Restaurant General Managers (RGMs), Shift Leaders, and Certified Training Restaurants (CTRs).
• Conduct certification evaluations and ensure alignment with Burger King Company (BKC) standards.
• Partner with the Team Lead to identify and prepare high-potential leaders for advancement through structured training programs.
• Participate in certification audits, readiness assessments, and validation visits across assigned markets.
• Provide feedback to the Team Lead regarding program effectiveness, training gaps, and recommended improvements.
• Participate in pilot programs and support the rollout of new training tools or learning technologies.
• Assist in maintaining training documentation, records, and program compliance for all assigned restaurants.
• Promote continuous learning and skill development across restaurant teams.
• Maintain accurate records of certifications, training completion, and field coaching visits.
• Report training progress and outcomes to the Team Lead – Field Operations Training (Company Restaurants).
• Assist with data collection for training KPIs, including certification rates, operational performance improvement, and retention metrics.
• Ensure all training activity aligns with company training standards and audit expectations.

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees