Field Operations Trainer

TTG Management LLC•Lehi, UT

1d•$55,000•Onsite

About The Position

At Tagg-N-Go, training doesn’t happen in a classroom—it happens in the tunnel, at the pay station, and shoulder-to-shoulder with our teams. We’re looking for a Field Operations Trainer with real operational experience and leadership presence who can coach managers, build training programs, and model our standards in the field. This is a rare role. You’ll get your hands dirty, clean cars, work in the tunnel, coach managers in real time—and also step back to build, improve, and evolve training programs that scale with our growing company. If you’ve led teams, earned respect in operations, and love helping others level up, this role was built for you. This is not a classroom style or administrative training role. This is a leadership role that blends: Hands-on operational training Manager coaching and development Program building and continuous improvement Some weeks are packed with back-to-back field training. Others are quieter, focused on building content, refining programs, filming training, and improving systems. Flexibility and ownership matter here.

Requirements

Have management or supervisory experience in operations or frontline leadership
Earn credibility by doing the work, not just talking about it
Are comfortable giving feedback, holding standards, and coaching through mistakes
Thrive in fast-paced, sometimes messy environments
Can zoom out to build systems—and zoom in to clean a pit if that’s what the day needs
Are curious, adaptable, and hungry to learn everything
You don’t just know the process—you understand people.
3+ years of leadership or management experience (training experience a plus)
1–3 years’ experience leading training or learning programs - or proven record of developing teams in operations roles
Experience developing teams in operational environments
Strong communication, coaching, and facilitation skills
Strong ability to evaluate, research, and implement effective learning solutions
Comfortable working independently with strong organization and follow-through
Tech-comfortable - Google Workspace; familiarity with LMS and/or instructional authoring tools helpful
Willing and able to travel up to ~50% during peak periods
Physically able to work in tunnels, outdoors, and hands-on environments
Prolonged periods of sitting, standing, walking, and hands-on training
Ability to lift up to 25 pounds
Comfortable working outdoors in varying weather conditions
Hands-on role alongside managers and attendants, including tunnel support, trench cleaning, and on-site coaching

Responsibilities

Coach Site Managers, Assistant Site Managers, and teams directly in the field
Train in tunnel operations, safety, sales, guest experience, and systems
Model standards by working alongside teams—including tunnel support and pit cleaning
Reinforce expectations through real-time feedback, repetition, and accountability
Design and improve onboarding, leadership development, and skill-based training
Update SOPs, job aids, LMS content, and training videos
Identify training gaps through observation and turn them into scalable solutions
Partner with Operations, HR, Maintenance, and Guest Support to align training with reality
Support new site launches, acquisitions, and leadership transitions
Travel to sites across Utah, Idaho, and Nevada as needed
Help teams adopt new tools, programs, and processes with confidence