Field Operations Technician (Onsite)

Ovation Healthcare•Brentwood, TN

18d•Onsite

About The Position

Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com . IT Field Operations Technician installs, configures, troubleshoots, and maintains products/equipment. Identifies, analyzes, and repairs product failures, Answer basic customer questions about product features and equipment. May provide some customer training. Has basic knowledge of the organization's products and services.

Requirements

100% onsite required up to 100% travel
High School Diploma or GED equivalency
1 year of work experience in an IT technology role/environment
Must be able to operate basic mechanical tools and read maps
Must be able to lift equipment of varying weight, up to and over 50 lbs.; joint lifting as well
Must be able to stoop under desks and climb around equipment to install /power up equipment
Must have a clean and valid Driver’s license

Nice To Haves

2 years of experience working with PC support, including deployment of Windows 10 and above (Preferred)
Experience in healthcare or hospital environment (Preferred)
Microsoft Certifications - Workstation Windows 7 & 10 (Preferred)
Experience with MS Windows 10 (Preferred)

Responsibilities

This is a 100% onsite position. Traveling Mon - Fri to facilities across the Midwest and Western United States.
Receiving, moving and deploying IT assets and IT related peripheral equipment between facilities
Configuration of IT assets (staging, building out, and imaging) and executing equipment replacement activity
Updating asset management system to reflect work performed, installing and maintaining PC, laptop and printer hardware and software, preparing assets for disposition, and other administrative duties
Using defined processes to track equipment and ability to report and document activity into software program
Assist end users with desktop, laptop and printer usage
Troubleshoot application issues and involve external vendors as necessary to resolve any issues
Hardware deployment & disposal.
Mounting Solutions & Software
Help other Technicians with client related issues as needed.