Field Operations Technician
About The Position
Responsible for supporting and maintaining small cell & DAS Networks that are currently serving, the Nation’s largest Wireless Carriers. Year-round objectives to include, first response to outages and impairments, along with making the needed repairs to the assigned networks. Annual Preventative Maintenance inspections, to remote DAS/SC equipment and host related equipment. Various computer related administrative tasks, i.e. uploading photos and documents, using GUI pages along with many web-based tools. Safe work practices must be applied to the completion of all work-related tasks, along with integrity, quality and attention to details. Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US. We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. Role Responsible for supporting and maintaining small cell & DAS Networks that are currently serving, the Nation’s largest Wireless Carriers. Year-round objectives to include, first response to outages and impairments, along with making the needed repairs to the assigned networks. Annual Preventative Maintenance inspections, to remote DAS/SC equipment and host related equipment. Various computer related administrative tasks, i.e. uploading photos and documents, using GUI pages along with many web-based tools. Safe work practices must be applied to the completion of all work-related tasks, along with integrity, quality and attention to details.
Requirements
- High School Degree or equivalent required
- Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred
- A valid state driver’s license required
- Two (2) or more years of experience in one or more of the following fields: wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting.
- Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory
- Ability to safely drive and operate a DOT compliant boom truck, in the public right of way.
- Ability to work closely with and provide guidance to vendors both on-site and remotely
- Ability to analyze and understand PIM/Sweep test data
- Ability to communicate both verbally and in writing in a clear and concise manner
- Skilled in trouble ticket or work order systems
- Exposure to network monitoring systems
- Ability to work independently with minimal guidance, while managing time for maximum efficiency.
- DOT Certification
- OSHA Certifications
- Fiber Optic Experience
- PIM or Antenna analyzer certifications
- Skilled in trouble ticket or work order systems
- Exposure to network monitoring systems
Responsibilities
- Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public.
- Respond to all network outages, impairments and emergencies in the DAS/SC network you are assigned.
- Complete all assigned annual preventative maintenance inspections thoroughly and accurately, to Crown standards.
- Operation and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter.
- Operate PC or similar devices to gain access to DAS/SC network and complete assigned administrative tasks.
- Work efficiently and effectively with cross functional departments and peers.
- First line acceptance of all new and modified networks using the Network Handoff Process.
- Ensure timely acceptance of all assigned tickets and meet all SLA, Resolve and MTTRs in you assigned area
Benefits
- Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
- Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
- New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
- Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
- Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
- Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
- Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
- 10 company holidays plus 2 floating holiday.
- All offices provide free beverages and snacks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
