Field Operations Tech Lead

Ovation Healthcare•Brentwood, TN

2d•Hybrid

About The Position

Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com . General summary: The Field Operations Tech Lead is responsible for overseeing the field operations team, ensuring that technical support and services are delivered effectively and efficiently at client locations. This role involves supervising and coordinating on-site technicians, providing mentorship, and ensuring that service requests are handled promptly and professionally. The Field Operations Tech Lead is a subject matter expert in troubleshooting, installation, and maintenance of a variety of hardware and software systems. This position also involves managing complex or escalated technical issues, handling client communications, and overseeing the progress of work to ensure that all issues are resolved according to established standards and deadlines. The Tech Lead plays an integral role in ensuring that all on-site support is delivered effectively, and that the team adheres to best practices, operational procedures, and customer service excellence. This position may also require travel to client sites for on-the-ground troubleshooting, installations, and system maintenance.

Requirements

Reliable high-speed internet connection is required for all remote/hybrid positions.
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

Nice To Haves

Associates Degree Preferred
Microsoft Workstation Windows 7 & 10 Preferred

Responsibilities

Oversee the field operations team to ensure effective and efficient delivery of technical support and services at client locations.
Supervise and coordinate on-site technicians, providing mentorship and guidance.
Ensure service requests are handled promptly, professionally, and according to standards.
Serve as a subject matter expert in troubleshooting, installation, and maintenance of various hardware and software systems.
Manage complex or escalated technical issues and handle client communications.
Monitor work progress to ensure resolution of issues within established standards and deadlines.
Enforce best practices, operational procedures, and customer service excellence across the team.
Travel to client sites as needed for on-the-ground troubleshooting, installations, and system maintenance.

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