Field Operations Team Lead
About The Position
What you will do- Provide leadership and expertise for loaner kit/order fulfillment. Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage. Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization. Maintain a state of constant audit readiness and assist with preparation for audits. Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets. Meet established metrics for operations (i.e. turns, service levels) Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries Investigate customer complaints/track service levels and problem solve any discrepancies Utilize processes and tools for scheduling surgeries Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments) Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations
Requirements
- BS/BA in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree
- Valid Driver’s license with good driving record
- Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed
- Ability to lift, push, pull and carry up to 50 lbs
Nice To Haves
- Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment
Responsibilities
- Provide leadership and expertise for loaner kit/order fulfillment.
- Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage.
- Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization.
- Maintain a state of constant audit readiness and assist with preparation for audits.
- Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets.
- Meet established metrics for operations (i.e. turns, service levels)
- Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
- Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries
- Investigate customer complaints/track service levels and problem solve any discrepancies
- Utilize processes and tools for scheduling surgeries
- Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments)
- Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
