Field Operations Lead

Lucas Metropolitan Housing•Toledo, OH

About The Position

The primary purpose of this position is to act as field supervisor and liaison between the Manager of Access and Operations, Vice President of Public Safety and Toledo and/or Lucas County Law Enforcement and other protective service groups. The Field Operations Lead represents the Agency’s interests in matters involving safety and security. The incumbent is responsible for communicating and building trust and relationships with residents for matters pertaining to police, safety and security, and investigations when activities and incidents occur at any LMH property. The incumbent is also responsible for coordinating and supervising the Agency’s utilization of safety and security personnel in the field under the direction of the Manager of Access and Operations and at the request of the Vice President of Public Safety, including but not limited to, permanent and contracted personnel. All activities must support Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.

Requirements

Minimum ten (10) years of experience as a law enforcement officer, criminal investigator, municipal or school police department, and preferred five (5) years of experience in a supervisory capacity working with subordinate law enforcement – safety & security personnel.
Experience must include a thorough knowledge of current security equipment and safety systems associated with the protection of persons and property.
Must possess an OPOTA Armed Security Certificate, preferred an OPOTA Peace Officer Certification and Law Enforcement commission.
Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan as well as personal liability insurance.
Must be available on call as need 24 hours and have mandated cell-phone availability for representing LMH in all security matters before, during and after criminal investigations.
To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook).
Must have ability to learn other computer software programs as required by assigned tasks.
To perform this job successfully, the employee is frequently required to perform foot patrols, security sweeps and assessments, respond to alarms, large crowds, emergencies, or high stress situations.
The incumbent must be physically fit and have prior experience in self-defense, verbal de-escalation skills, and first line supervision.
Daily movements include sitting; standing; walking; stooping, lifting; operating vehicle’s, computers and other office equipment; moving about the office, field, residences and spread-out properties and facilities; and attending onsite and offsite meetings and emergencies.
The employee must be able to communicate via email, in person, and verbally via telephone.
The employee must occasionally transport individuals up to 300 pounds.
The incumbent will be required to work shift hours which include various shifts; day, afternoon and midnight shifts.
Incumbents will also be required to cover a rotating On Call schedule, including occasional holiday and weekend work hours.

Responsibilities

Serves as the Agency’s first line field supervisor and field training officer for all safety and security personnel.
Routinely confers with LMH Public Safety officers, staff, and responding Toledo Police and Lucas County Sheriff Departments in the field to integrate safety and security programs on behalf of LMH and at the request of the Manager of Access and Operations.
Remains visible to residents and builds relationships out in the field with residents, staff, community partners; focuses on resident relationships.
Carries out and ensures staff are following standard operating procedures for LMH building and site security; reviews the current security services provided at all LMH developments and administrative buildings; documents inefficiencies, damage, or revisions of issued or on-site equipment and required training to improve effectiveness and safety of staff, sites, and procedures.
Supervises and coordinates at the direction of the Manager of Access and Operations, the deployment and assignment of LMH Public Safety officers and in conjunction with local law enforcement, Fire, EMS, and other public or social service personnel.
Communicates regularly with LMH Public Safety officers, Property Managers, residents, and responding local law enforcement for effective utilization and response of personnel for special investigational services of a confidential nature, proactive measures, and emergency response including schedules, assignments, supervision, training, and review of staff under the direction of the Manager of Access and Operations.
Responds to, supervises, and reports back to the Manager of Access and Operations, to all situations, calls, or emergencies that may present a safety or security threat to LMH residents, staff and community.
Investigates complaints, reports, and other related issues involving LMH staff and residents, prepares documented reports, findings, or actions to the Manager of Access and Operations.
Prepares written reports and instructs subordinate personnel on improving techniques in the field in dispatching operations, logging safety or security incidents under the direction of the Manager of Access and Operations.
Works as a liaison with residents and staff and may be required to conduct presentations or briefings on safety/security matters with LMH personnel at the discretion of the Manager of Access and Operations.
Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
Performs other duties as assigned.