Field Operations Supervisor

Internal•Ames, IA

18h

About The Position

Field Operations Supervisor As a Field Operations Supervisor you will be responsible for managing all MetroNet outside field operations in the assigned geographic area ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities.

Requirements

Knowledge of cable franchise management
Knowledge of economic development
Proven outside plant construction knowledge
Prior hands-on experience with the installation and maintenance of customer inside wire
To support field personnel in 2nd tier technical support circumstances, the ability to use a spectrum analyzer ,OTDR, and other fault diagnosis tools
Ability to utilize Microsoft Word, Excel, and PowerPoint
Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails
Ability to keep commitments to customers, suppliers, and other team members
An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion.
Public safety relations
Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability

Responsibilities

Oversee the selection, hiring, and career development of all field technicians
Help establish and maintain a standard for equipping technicians with tools and test sets
Manage the company tools and test set inventory and quickly address ‘loss’ issues
Help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
Manage workplace safety and provide safety training to employees as required
Manage both the productivity and quality of work down to the individual employee level
Assure that all technicians exhibit a ‘customer friendly’ attitude promoting MetroNet’s commitment “to serve with passion” and deliver an excellent customer experience.
Monitor quality control of installation work – conducts on-site QC surveys for compliance with MetroNet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports
Resolve customer complaints – investigates service and damage complaints and takes appropriate action to resolve the complaint
Procure and coordinate installation activities of contractors as needed to meet work flow requirements
Develop and maintain a district out-of-hours call out schedule
Provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites
Assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout.
Support the monitoring and maintenance of all hub site electronics and peripheral systems
Assist with troubleshooting equipment failures and service affecting problems
Rapidly respond to any security or equipment alarms
Support Outside Plant with repair and maintenance activities
Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
Provide assistance as needed with OSP repair and restoration activities.
Review all underground plant locate requests for MetroNet facilities and ensures accurate locating of subject facilities are completed timely.
Ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities
Keep up-to-date with FCC and other regulatory requirements and standards
Support storefront manager with local utility relations
May be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
Manage personal and vehicle safety
Provide productivity and work quality
Maintain punctual attendance
Manage vehicle inventory, tools, test set utilization