Field Operations Supervisor - Lancaster, CA

Race Communications • Quartz Hill, CA

15h • $32 - $36 • Onsite

About The Position

The Field Operations Supervisor is responsible for overseeing and coordinating the day-to-day operations of field technicians and ensuring the efficient and effective delivery of field services, including installation, maintenance, and repair of telecommunications equipment. This role requires strong leadership, technical knowledge, and excellent problem-solving skills to ensure efficient and effective field operations.

Requirements

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• Minimum of 5 years of experience in telecommunications field operations, with at least 2 years in a supervisory role
• Solid understanding of telecom networks, equipment, and technologies, including fiber optics, copper, wireless systems, and related infrastructure
• Proficient in Salesforce with experience in managing and utilizing CRM systems for field operations and data management
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Ability to distinguish colors and audible tones

Nice To Haves

• Proficiency in Spanish Language desirable

Responsibilities

• Leads, motivates, and supervises a team of field technicians, providing guidance, support, and mentorship to foster a cohesive and productive work environment
• Conducts regular performance evaluations, sets clear performance goals, and provides constructive feedback to enhance team members' skills and performance
• Promotes teamwork, collaboration, and a strong work ethic to ensure the team's success in achieving operational objectives
• Oversees the planning and execution of field service activities, ensuring optimal resource allocation, efficient routing, and adherence to service schedules
• Coordinates with the Dispatch Manager to receive work orders and schedule field technicians for service installations, repairs, and maintenance tasks
• Monitors and manages field technicians' daily progress, providing support and resolving any challenges that may arise
• Ensures that all field operations comply with company policies, safety guidelines, and industry regulations
• Conducts regular inspections and audits of field work to assess compliance, quality of service, and adherence to standard operating procedures
• Implements corrective actions and training programs as needed to maintain high-quality service standards
• Provides technical guidance and expertise to field technicians, assisting in complex installations, repairs, and troubleshooting activities
• Stays up-to-date with industry advancements and emerging technologies, sharing knowledge with the team to enhance their skills and efficiency
• Collaborates with the Customer Support team to address customer inquiries, concerns, and escalations related to field operations
• Ensures exceptional customer service delivery, resolves customer issues promptly, and strives to exceed customer expectations
• Generates regular reports on field operations performance, including key metrics, productivity, and service level achievements
• Analyzes data to identify trends, operational inefficiencies, and areas for improvement, implementing action plans accordingly
• Operates mechanized equipment such as a bucket truck, excavators, and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders-Aerial ONLY
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
• Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
• Provides direct supervision and support to employees regarding team-related issues across various practices within the department, ensuring compliance with organizational policies and relevant laws and regulations
• Lead and motivate team members to achieve goals, set performance standards, and provide constructive feedback through regular evaluations
• Oversee the accurate and timely submission of timecards, ensuring compliance with payroll deadlines, while addressing discrepancies or issues
• Identify training needs and facilitate professional development to enhance team skills and performance
• Address conflicts and resolve interpersonal issues within the team, fostering a positive work environment
• Manage resources effectively, ensure the team has the necessary tools to succeed, and track progress towards clear, aligned objectives
• Ensure compliance with company policies, procedures, and regulatory requirements, while keeping communication open and transparent with team members
• Report team performance and project updates to upper management, making adjustments as needed to meet targets

Benefits

• 100% Company-Paid Medical and Dental Benefits
• Free Fiber Internet Service
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees