Field Operations Manager - Lancaster, CA

Race Communications • Lake Los Angeles, CA

2h • $95,000 - $115,000 • Onsite

About The Position

The Field Operations Manager will lead and oversee our dynamic field operations team. As the Field Operations Manager, you will be responsible for planning, executing, and optimizing field service activities, ensuring seamless operations, and delivering exceptional service to our customers. Your strong leadership, technical expertise, and strategic mindset will drive our field operations to achieve efficiency, quality, and customer satisfaction.

Requirements

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Valid CA driver’s license is required
• At least 5 years of experience in field operations management, preferably in the telecom industry required
• Strong knowledge of field operations best practices, with experience overseeing and optimizing the use of field operations software and tools required
• Experience analyzing operational data and performance metrics using reporting tools such as Tableau or Excel to drive decision-making required
• In-depth knowledge of safety regulations and best practices, with responsibility for enforcing compliance across field operations projects required
• Availability to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Nice To Haves

• Spanish bilingual skills are desirable
• Bachelor’s degree (B.A./B.S.) or equivalent education in a related field of study is preferred
• Proficiency in Spanish Language a plus

Responsibilities

• Team Leadership and Management:
• Leads, mentors, and empowers a team of field technicians and supervisors, fostering a positive work culture and promoting professional growth.
• Sets performance objectives, conducts regular performance evaluations, and provides constructive feedback to enhance team members' skills and effectiveness.
• Collaborates with HR in recruitment and selection processes to build a competent and diverse field operations team.
• Field Operations Strategy and Planning:
• Develops and implements comprehensive field operations strategies, aligned with the company's goals, to enhance efficiency and service delivery.
• Plans and optimizes field service schedules, ensuring optimal resource allocation and adherence to service level agreements (SLAs).
• Continuously monitors and evaluates field operations processes, identifying areas for improvement and implementing best practices.
• Quality Assurance and Compliance:
• Ensures compliance with industry standards, safety regulations, and company policies across all field operations activities.
• Conducts regular audits and inspections to assess the quality of work and adherence to established procedures, implementing corrective actions as needed.
• Promotes a culture of quality, safety, and customer focus within the field operations team.
• Technical Support and Expertise:
• Provides technical guidance and support to field technicians and supervisors, assisting with complex installations, repairs, and troubleshooting.
• Stays updated on the latest telecom technologies and industry advancements, sharing knowledge with the team to improve their skills and expertise.
• Customer Relations:
• Collaborates with the Customer Support and Sales teams to address customer inquiries, concerns, and escalations related to field operations.
• Works proactively to exceed customer expectations and resolve issues promptly, ensuring exceptional service delivery.
• Budget Management:
• Collaborates with the Operations Director to develop and manage the field operations budget, ensuring cost-effective resource allocation.
• Monitors expenses and identify cost-saving opportunities without compromising service quality.
• Reporting and Analysis:
• Generates regular reports on field operations performance, analyzing key metrics and trends to measure progress and identify improvement opportunities.
• Utilizes data insights to drive data-driven decisions and implement strategic initiatives to optimize field operations.
• Vehicle Maintenance and Travel:
• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
• Availability to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations
• Safety Awareness and Compliance:
• Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways
• Maintains a safe distance from aggressive or unrestrained animals
• Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles
• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
• Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
• Stays current with fiber optic technologies, industry standards, and safety regulations
• Supervisory Responsibilities:
• Policy Adherence and Team Guidelines: Ensures that the team adheres to established policies and procedures outlined in the Race Communications Employee Handbook, promoting a culture of compliance and accountability in line with organizational standards.
• Strategic Training and Development: Leads the training and mentoring of new team members, ensuring they gain the essential skills and knowledge to perform their roles effectively and safely. Works proactively to develop a long-term training strategy for the team's growth and performance improvement.
• Cross-Functional Support and Compliance: Oversees employee support across various practices within the department, ensuring that issues are addressed in alignment with company policies, applicable laws, and organizational values. Manages conflicts and fosters collaboration across functions.
• Leadership in Goal Setting and Performance Management: Guides the team to achieve long-term goals by setting performance standards, motivating the team, and providing regular, actionable feedback to help team members achieve personal and organizational objectives.
• Payroll Compliance and Issue Resolution: Ensures that timecard submission is accurate, timely, and in compliance with payroll deadlines, while addressing any discrepancies or issues. Provides direction on resolving payroll matters and ensures the team is properly supported in this process.
• Training Needs Analysis and Professional Development: Identifies broader team training needs, working to implement programs that drive professional growth and elevate team skills, while ensuring development is in alignment with company objectives and future growth.
• Conflict Resolution and Team Dynamics: Manages interpersonal issues within the team by facilitating solutions-oriented approaches, resolving conflicts effectively, and maintaining a positive, high-performing work environment that supports collaboration and mutual respect.
• Resource Allocation and Goal Alignment: Ensures the team has the necessary tools, resources, and support to succeed. Manages resources effectively, tracking progress toward aligned objectives that support both individual team success and overarching company goals.
• Regulatory Compliance and Communication: Ensures the team complies with company policies, procedures, and regulatory requirements. Promotes open and transparent communication to maintain alignment and accountability across the team and department.
• Reporting and Strategic Adjustments: Reports team performance, project updates, and challenges to upper management, using data to recommend improvements or adjustments as necessary to meet organizational targets and improve overall team performance.
• Comprehensive Supervision and People Management: Takes a leadership role in the direct supervision of team members, including interviewing, hiring, and training employees. Plans, assigns, and directs work, ensuring performance evaluations, rewarding achievements, and disciplining where needed. Addresses complaints, resolves problems, and supports overall team dynamics.
• Additional duties as required.

Benefits

• 100% Company-Paid Medical and Dental Benefits
• Free Fiber Internet Service
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Competitive base salary
• Growth potential: promotions and new challenges are part of our DNA

What This Job Offers

• Job Type: Full-time
• Career Level: Manager