Field Operations Supervisor

ServiceMaster Restoration Services • Midland, MI

15h • Onsite

About The Position

The Fields Operations Supervisor position is a hands-on role requiring an experienced leader to take responsibility for the company’s efforts to champion customers after disaster strikes their homes and businesses. The Field Operations Supervisor role is instrumental in ensuring team members are furnished with accurate industry knowledge by providing hands on training while executing quality assurance checks on assigned losses.

Requirements

• 5+ years of relevant industry experience
• Communication skills
• Organizational skills
• Strong Problem-solving/Decision-making capabilities
• Analytical thinking
• High Emotional Intelligence
• Fluent in industry standards and protocols
• Must possess a valid driver’s license and maintain a satisfactory driving record.

Nice To Haves

• IICRC Certification
• Lead Certification
• OSHA 10/30/40 Certification
• Previous experience with DocuSketch, Mica, or Restore 365

Responsibilities

• Lead and perform restoration tasks such as water extraction, drying, decontamination, and repair according to industry best practices and project specifications.
• Provide ongoing support and guidance to new hires and existing staff to ensure optimal performance.
• Regularly inspect work sites and processes to ensure compliance with safety and quality standards.
• Communicate directly with clients to explain the restoration process, address concerns, and provide regular updates on project progress.
• Operate and maintain restoration equipment and tools, ensuring they are in good working condition and used safely.
• Coordinate internal and external resources for the flawless execution of projects.
• Ensures job sites excel OSHA safety standards.
• Actively participates in the on-call schedule.
• Produce required paperwork to accurately estimate including daily sign in sheets, photos, job notes, and moisture readings.
• Other duties as assigned or apparent.

Benefits

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
• Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees