Field Operations Supervisor

Marmon Holdings•Whiting, IN

1d•$70,000 - $85,000

About The Position

UTLX As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Union Tank Car Company (UTLX) manufactures, leases, and repairs railcars in North America for railroads and industrial companies. With roots dating back over 125 years, we are part of an operation that owns and leases a diversified portfolio of approximately 120,000 tank cars and 10,000 freight cars, operates two tank car manufacturing facilities, and has a network of more than 110 full-service and mini / mobile repair shops. Owned by Marmon Holdings, Inc. and Berkshire Hathaway, we rely heavily on those with the aptitude, attitude, and entrepreneurial spirit to drive our success and are committed to attracting and retaining top talent. We offer competitive compensation, an excellent benefits package, and an opportunity to become part of a top-notch team where enthusiasm, expertise, and progressive thinking are encouraged and valued. Position Summary: The Field Operations Supervisor role is to provide value driven customer service by ensuring productive and efficient car repair operations at a site level. In addition, the Field Operation Supervisor unifies a talented workforce with strategic plans for achieving business expectations and meeting production demands set forth in partnership with the customer(s). Supervisor Responsibilities: Manages and directs personnel. Is responsible for the overall direction, coordination, and evaluation. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include safety, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

Knowledge of safety protocols and quality control processes.
Ability to conduct and participate in safety and quality audits.
Goal setting and performance management.
Recruitment, training, and scheduling skills.
Effective scheduling management.
Identifying and addressing training needs.
Proficiency in maintaining and analyzing reports.
Strong communication skills for updating customers and management.
Leadership and team-building skills.
Ability to conduct daily team meetings and align team goals.
Knowledge of continuous improvement methodologies.
Experience with visual management processes.
Strong customer service skills.
Ability to maintain a presence and address customer concerns.
Experience in employee development.
Conducting performance reviews and coordinating training.
Accuracy in billing and reporting
High School diploma or equivalent required
Proven experience in a supervisory or managerial role, preferably in a field operations or car repair environment.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Commitment to fostering a culture of safety and quality.
Proficiency in safety and quality management practices.
Ability to manage performance goals and meet productivity targets.
Experience in recruitment, training, and employee development.
Competence in reporting, KPI tracking, and financial management.
Knowledge of continuous improvement methodologies and visual management processes.
Strong customer service orientation.
Billing and financial reporting experience.
Detail-oriented and highly organized.
Ability to balance multiple priorities and meet deadlines.
Strong problem-solving and decision-making abilities

Nice To Haves

Bachelor’s Degree or some college preferred

Responsibilities

Lead the team and foster a culture centered on Safety and Quality.
Actively Supports Safety and Quality initiatives, such as safety reviews, compliance training, and quality checks.
Maintain appropriate presence with team and customer by conducting daily site walks to monitor progress, address issues and ensure compliance with safety standards.
Meets or exceeds site performance goals, such as reducing repair turnaround time and increasing customer satisfaction, in alignment with the company’s strategic plan and departmental goals.
Responsible for maintaining adequate staffing levels through effective recruitment, training, and scheduling to meet productivity needs and performance expectations.
Effectively manage employee work schedules by ensuring adequate coverage to achieve appropriate work-life balance and meeting customer needs.
Actively participate in Safety and Quality audits for ensuring regulatory compliance and customer expectations are maintained.
Maintain car repair status reports for reviewing efficiencies, returning cars to service timely, and for providing real[1]time updates to customers as required.
Complete weekly report and KPI tracking, such as repair turnaround time and cost efficiency, for communicating site level operational and financial performance to the Regional Operations Manager.
Lead a daily team huddle (toolbox talks) to review safety protocols, discuss daily goals, ensure site expectations and individual needs are clearly identified, and to ensure all employees are aligned with car repair plans and priorities.
Supports continuous improvement initiatives, including maintaining/establishing visual management processes.
Identifies employee training needs and coordinates resolution with appropriate resources.
Ensures all billing is reported timely and accurately.
Responsible for completion of new hire onboarding process, including 30, 60, 90 reviews and Tank University (a comprehensive training program) attendance for supporting employee development.
Other duties as assigned