Field Operations Senior Manager
About The Position
We are seeking an experienced Field Operations Sr Manager for glass or steel industry operations to lead our global field engineering team. This leadership position will oversee field operations across multiple regions, with focus on glass manufacturing facilities (including float glass, container glass, and specialty glass) and steel manufacturing facilities worldwide. The successful candidate will manage a team of Field Engineers and Field Technicians while serving as the primary technical authority for both glass and steel industry applications. This role requires extensive travel to customer sites globally and demands both strategic leadership capabilities and hands-on technical expertise in steel production processes. The position will be based in our corporate office with hybrid working arrangements and significant international travel requirements.
Requirements
- Bachelor's degree in Metallurgical Engineering, Materials Science, Mechanical Engineering, Ceramic Engineering, or related field
- 5+ years of management experience leading technical teams
- Deep understanding of both glass and steel manufacturing processes, equipment, and challenges
- Experience with refractory systems, furnace operations, and high-temperature processes in both industries
- Knowledge of glass and steel industry safety standards and regulatory requirements
- Familiarity with glass furnace campaigns, steel furnace maintenance, and production optimization
- Understanding of digital inspection technologies and endoscopy applications in high-temperature environments
- Proven track record of successfully managing global, distributed teams
- Strong project management skills with experience managing multi-million dollar initiatives
- Excellent communication and presentation skills for executive-level interactions
- Demonstrated ability to build and maintain strategic customer relationships
- Experience with budget management and P&L responsibility
- Willingness and ability to travel internationally up to 60% of the time
- Ability to work in challenging industrial environments including high-temperature conditions
- Strong problem-solving skills and ability to make decisions under pressure
- Cultural sensitivity and ability to work effectively across diverse global markets
- Fluency in English required; additional languages preferred
Nice To Haves
- Master's degree preferred
- Professional Engineering (PE) license
- Six Sigma or Lean Manufacturing certification
- Experience with AI/ML applications in glass and steel manufacturing
- Background in digital transformation initiatives in heavy industry
- Previous experience with sensor technology or industrial IoT solutions in high-temperature applications
- Experience working with international glass and steel companies
- Knowledge of glass furnace design and steel mill operations
Responsibilities
- Lead and manage a global team of Field Engineers and Field Technicians across multiple regions
- Provide mentorship, coaching, and professional development for field personnel
- Conduct performance evaluations and establish clear performance metrics for field operations
- Coordinate resource allocation and scheduling for global field operations
- Ensure safety best practices
- Develop and implement industry-specific protocols for sensor installations and site inspections
- Lead complex technical discussions with glass and steel industry customers at executive and engineering levels
- Stay current with both glass and steel industry trends, technologies, and regulatory requirements
- Provide technical guidance on glass furnace operations (float, container, fiber, specialty glass) and steel operations
- Develop and execute field operations strategy aligned with company growth objectives
- Establish standard operating procedures for both glass and steel industry field operations
- Implement quality assurance programs and safety protocols for field activities
- Manage field operations budget and resource planning
- Drive continuous improvement initiatives across all field operations
- Build and maintain strategic relationships with key glass and steel industry customers
- Resolve complex technical issues and customer escalations
- Collaborate with sales teams to support new business development in both glass and steel sectors
- Oversee complex multi-site installations and sensor deployment projects
- Ensure timely completion of field activities and customer deliverables
- Coordinate with engineering teams on product development and customization needs
- Manage emergency response protocols for critical customer situations
- Oversee compliance with all health, safety, and environmental regulations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
