Field Operations Manager

Ecolab • Boston, MA

1d • Onsite

About The Position

Join Ecolab’s industry-leading Pest Elimination team as a Field Operations Manager in the Boston, MA area. As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits. This is a field-based position and may require travel in and around the surrounding area: Boston, MA and surrounding areas. Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, with an annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

Requirements

• High School diploma or equivalent
• 3 years of field support or service-related industry experience
• Position requires the ability to work overnight shifts as needed
• Position requires the ability to obtain required pest certification and/or business licensing pursuant to state/local law
• Position requires a current and valid Driver’s License
• Ecolab conducts a background check on all candidates who receive a job offer
• Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer
• Immigration sponsorship not available for this role

Nice To Haves

• Bachelor’s Degree
• 3 years supervisory or team leadership experience in a field support or service-related industry
• Proven record of meeting customer needs, quality service delivery and meeting business objectives
• Exceptional communication and organization skills with aptitude to implement change initiatives
• Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment
• Prior experience in value added sales and/or new account generation
• Prior budget and P&L responsibilities
• Bi-lingual – English and Spanish

Responsibilities

• Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
• Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction
• Ensure your team of service specialists achieves their financial and service delivery goals
• Pursue sales and new business opportunities
• Coordinate initial services and maintain inventory and perform QA visits
• Build and maintain customer relationships within the market
• Be a champion of safety and ensure your team upholds strong safety practices and values

Benefits

• Starting Day 1 access to our comprehensive benefits package including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement, paid parental leave, select discounted childcare resources and more!
• Receive a company service vehicle for business use
• Access to best-in-class resources, tools, and technology
• Grow your income as you drive district profitability
• Thrive in a company that values a culture of safety
• Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees