Field Operations Manager
About The Position
Griswold Home Care of Raleigh/Apex is hiring a Field Operations Manager to help run the front-of-house execution of our home care business. This is a hands-on, in-market leadership role focused on client relationships, caregiver onboarding, scheduling execution, and in-home assessments . You will work closely with senior leadership and backend operations to ensure care is delivered smoothly, consistently, and professionally. This role is ideal for someone who wants real responsibility , is comfortable learning the core mechanics of the business, and is motivated by earning greater scope and compensation through performance — not tenure. This is not an administrative role and not a guaranteed promotion path. It is a proving ground for future operational leadership.
Requirements
- Organized, decisive, and resilient
- Comfortable working in a fast-paced, imperfect environment
- Willing to learn the details before taking on authority
- Able to balance empathy with firmness
- Interested in leadership through accountability, not entitlement
Nice To Haves
- Experience in home care, healthcare, staffing, senior living, or operations is helpful — but judgment, communication skills, and learning speed matter more.
Responsibilities
- Learn and support caregiver and client scheduling to ensure coverage and continuity of care
- Solve day-of scheduling challenges, including call-outs and urgent changes
- Communicate clearly and professionally with caregivers and families
- Partner with Care Operations and leadership to understand priorities and trade-offs
- Conduct in-home assessments and client check-ins
- Build trust with families and confidently guide next steps
- Address common concerns such as resistance, uncertainty, and timing
- Protect client hours through proactive communication and follow-up
- Interview, hire, and onboard caregivers
- Lead caregiver orientations and set expectations
- Serve as a field-level resource for caregivers once placed
- Handle escalated client and caregiver situations
- Participate in inbound sales calls and follow-up conversations
- Take on increasing decision-making responsibility as trust and competence are demonstrated
- Contribute ideas to improve systems, communication, and care delivery
Benefits
- Competitive base salary based on experience
- Performance-based bonuses tied to expanded responsibility and outcomes
- Paid time off
- Increased scope and earnings as capability is demonstrated
- Advancement is not guaranteed. It is earned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
