Field Operations Manager

Verizon • Rome, NY

2d • Onsite

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... You will manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team’s professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations. Training, coaching, and counseling direct reports through observing employee quality and safety performance. Engaging with employees to manage, evaluate and meet team performance and business metrics. Conducting employee performance appraisals and communicating feedback effectively. Supporting the installation, maintenance, and construction of network services. Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues. Interacting with customers as needed to ensure service satisfaction. Managing mandatory training on compliance, safety, systems and general process changes. Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics. Resolving grievances and workplace issues to maintain and enhance a positive working environment. Traveling required within work geography. May be overnight at times depending on geography size. What we’re looking for... You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike. You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Our credo is at the core of the V team culture View our benefits

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• Experience in managing and leading cross functional teams.
• Valid driver's license.
• Willingness to travel up to approximately 20% of the time.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

Nice To Haves

• A degree
• Experience in the telecommunications or technology industry.
• Strong communication skills.
• Knowledge of outside plant network architecture including copper and fiber optics.
• Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)
• Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).

Responsibilities

• Manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network.
• Actively coaching, motivating and supporting your team’s professional development.
• Leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment.
• Managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations.
• Training, coaching, and counseling direct reports through observing employee quality and safety performance.
• Engaging with employees to manage, evaluate and meet team performance and business metrics.
• Conducting employee performance appraisals and communicating feedback effectively.
• Supporting the installation, maintenance, and construction of network services.
• Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
• Interacting with customers as needed to ensure service satisfaction.
• Managing mandatory training on compliance, safety, systems and general process changes.
• Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
• Resolving grievances and workplace issues to maintain and enhance a positive working environment.
• Traveling required within work geography.

Benefits

• health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year and up to 6 personal days per year
• paid parental leave
• adoption assistance and tuition assistance
• incentives
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year, which grows with additional service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager