Field Operations Manager
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Manager, Field Operations at RXO, you’ll manage all aspects of the third-party operations on behalf of the Customer and serve as a liaison and main point of contact between the customer and third-party carrier. What your day-to-day will look like: Responsible for leading carrier management to establish countermeasures and improvement plans to ensure customer KPI’s are achieved and executed. Follow up with carrier regarding progress being made to these countermeasures. Monitor, track and evaluate carrier performance to Key Performance Indicators (KPIs) / metrics Lead on-site carrier activities to include 24 by 5 coverage for all issues not limited to natural disasters, operation shutdowns, business continuity plans, etc Create and maintain standardized work procedures for activities on behalf of the customer that the 3PL is required to follow Work with the customer to establish strategies for continuous improvement of the operations and cost reduction activities Manage customer budget to include weekly invoice submission for validity and first level approval of invoices
Requirements
- 5 years of Logistics or transportation experience
- Strong Fluency of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
Nice To Haves
- Bachelor’s Degree (B.A) in a related Field
- Demonstrated group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
- Experience in the automotive industry
Responsibilities
- Responsible for leading carrier management to establish countermeasures and improvement plans to ensure customer KPI’s are achieved and executed.
- Follow up with carrier regarding progress being made to these countermeasures.
- Monitor, track and evaluate carrier performance to Key Performance Indicators (KPIs) / metrics
- Lead on-site carrier activities to include 24 by 5 coverage for all issues not limited to natural disasters, operation shutdowns, business continuity plans, etc
- Create and maintain standardized work procedures for activities on behalf of the customer that the 3PL is required to follow
- Work with the customer to establish strategies for continuous improvement of the operations and cost reduction activities
- Manage customer budget to include weekly invoice submission for validity and first level approval of invoices
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
