Field Operations Manager (Remote from US)

Jobgether

13h•$95,000 - $115,000•Remote

About The Position

In this role, you will lead the operational backbone of in-person care delivery, ensuring that field-based services are executed consistently, efficiently, and at scale. You will design and refine the systems, workflows, and standards that enable care teams to deliver high-quality in-person encounters across multiple markets. Working closely with clinical, operations, and regional leaders, you will translate evolving care models and payer requirements into clear, actionable processes. This is a highly visible role with meaningful ownership and real-world impact on patient experience, team effectiveness, and overall care outcomes. You will operate in a fast-growing, mission-driven environment where data, collaboration, and continuous improvement guide decision-making. Your work will directly support care teams on the ground while shaping how in-person operations evolve nationally.

Requirements

5+ years of experience in healthcare operations, field operations, or care delivery programs
Demonstrated experience building, scaling, or optimizing in-person or field-based operational models
Strong ability to translate payer or health plan requirements into structured, repeatable workflows
Experience partnering cross-functionally with clinical teams, operations leaders, and other stakeholders
Prior people management experience, including coaching and developing operational or coordination teams
Strong operational judgment with the ability to identify systemic challenges and design sustainable solutions
Comfort using data and performance metrics to assess effectiveness and drive continuous improvement
Proven experience creating SOPs, tools, and documentation that enable teams to operate autonomously
Familiarity with scheduling systems, workflow tracking tools, and project management platforms
Clear, confident communicator able to set expectations, influence without authority, and navigate ambiguity in a fast-paced environment

Responsibilities

Own the design, execution, and continuous improvement of in-person and field-based care operations across markets
Build scalable, repeatable workflows supporting field visits such as care package delivery, success visits, and care plan check-ins
Translate health plan and payer requirements into clear, compliant, and easy-to-follow operational processes
Establish and maintain standards and quality controls for visit booking, patient selection, documentation, and compliance
Serve as the primary operational point of contact for field care delivery, providing structure and guidance to managers and leaders
Develop and maintain SOPs, tools, and documentation that enable teams to plan and execute field visits independently
Oversee scheduling, tracking, and documentation workflows, ensuring accuracy and timeliness
Manage, coach, and develop a team of coordinators providing logistical and administrative support for in-person encounters
Partner closely with clinical and operations leaders to align field visits with care plans, timelines, and documentation standards
Own and monitor key field operations metrics, using data to identify gaps, recommend improvements, and drive performance
Support new program launches and operational changes as in-person care models expand and evolve
Act as an escalation point for systemic operational issues while reinforcing accountability and clear ownership