Field Operations Manager – Events & Retail

Renewal•South Bend, IN

5d•Onsite

About The Position

Renewal by Andersen - Northern Indiana Renewal by Andersen is the full-service replacement window division of Andersen Windows. We are looking for a hands-on leader to manage and grow our Event & Retail marketing program in the Northern Indiana market. This is a field-based leadership role for someone who enjoys leading people, building structure, and driving results across multiple locations and environments. What You’ll Do Lead and manage a team of 20–40 Brand Ambassadors and Supervisors Spend time in the field supporting retail locations, events, and community partnerships Plan, execute, and evaluate performance for the Event & Retail program Hire, train, and develop Brand Ambassadors and Supervisors Set clear expectations and hold the team accountable to performance goals Adjust strategies based on seasonality and market needs Provide regular feedback, coaching, and performance discussions Partner with leadership to forecast results and improve conversion Travel throughout the Northern Indiana market weekly (no overnight travel) What We’re Looking For Required: 1–3+ years of experience leading or managing a team Experience working in a structured environment (retail, telecom, field sales, events, or multi-site operations) Comfortable managing teams in the field Strong communication and people-leadership skills Ability to take ownership of results and adapt when things change Valid driver’s license and reliable transportation Nice to Have (Not Required): Experience building or scaling teams Business development or growth-focused background Event, retail, or field marketing experience Familiarity with CRMs or workforce tools (training provided) Schedule & Travel Flexible schedule including evenings and weekends Weekly travel within the Northern Indiana market No overnight travel required Compensation & Benefits Competitive base salary plus performance bonus Medical, Dental, Vision, Life Insurance 401(k) with company match Paid time off Supportive team culture Annual incentive trips Why You’ll Like This Role High-impact leadership role with visibility Opportunity to build and lead a large team Mix of strategy and hands-on field leadership Clear goals and support from leadership If this sounds like an exciting challenge to you, apply now! We are always looking for motivated talent to join our team. To apply, please email your resume to [email protected] #LI-CC1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

1–3+ years of experience leading or managing a team
Experience working in a structured environment (retail, telecom, field sales, events, or multi-site operations)
Comfortable managing teams in the field
Strong communication and people-leadership skills
Ability to take ownership of results and adapt when things change
Valid driver’s license and reliable transportation

Nice To Haves

Experience building or scaling teams
Business development or growth-focused background
Event, retail, or field marketing experience
Familiarity with CRMs or workforce tools (training provided)

Responsibilities

Lead and manage a team of 20–40 Brand Ambassadors and Supervisors
Spend time in the field supporting retail locations, events, and community partnerships
Plan, execute, and evaluate performance for the Event & Retail program
Hire, train, and develop Brand Ambassadors and Supervisors
Set clear expectations and hold the team accountable to performance goals
Adjust strategies based on seasonality and market needs
Provide regular feedback, coaching, and performance discussions
Partner with leadership to forecast results and improve conversion
Travel throughout the Northern Indiana market weekly (no overnight travel)