Events Operations Manager

Children's Museum of Pittsburgh•Pittsburgh, PA

12d•$45,000•Onsite

About The Position

The Children's Museum of Pittsburgh provides innovative and inclusive museum experiences that inspire kindness, joy, creativity and curiosity for all learners. We forge connections with artists, community partners and neighbors to work on behalf of children, youth and families. We have a vision to transform education. We believe people of all ages can benefit from different types of learning experiences. The Events Operations Manager is responsible for the execution of all special events as well as the effective operation of the overall program. This position is primarily operations management, scheduling, training and supervision of staff during all events. The manager is required to work a flexible work schedule including weekends and late nights.

Requirements

Bachelor's Degree or equivalent in related field preferred. Associate Degree or equivalent required.
1-2 years of prior experience in special event planning and coordination is required.
Highly organized.
Excellent problem solving skills.
Demonstrate the ability to think objectively and make a quick decision in the best interest of the facility and the client.
Excellent customer service skills.
Level-headed in a fast paced environment.
Knowledge of floor planning software.
Basic awareness and understanding of event permitting, sales agreements, and event vendors or suppliers.
Proficient in Microsoft Office Suite including Excel.
Basic experience with cash handling and PCI compliance.
Moves about the museum floor on a regular, consistent basis to set-up events, monitor events, supervise staff, and breakdown events.
Must be able to lift up to 20lbs regularly and up to 60lbs with assistance.
Event preparation and set up requires an increased level of physical abilities and can be strenuous at times.
FBI fingerprints results, PA Child Abuse History Certificate (Act 33) and PA State Criminal Record Check (Act 34) are required.

Nice To Haves

Supervisory experience in the hospitality industry is preferred.

Responsibilities

Manager is the key Museum staff member during an event, ensuring the safety and security of all employees, visitors and contractors.
Works as the liaison between upper management, partners, outside contractors and clients.
Responsible for coordinating all planning, set-up, clean-up etc. for events including external, donated and internal events.
Manage third party catering and bar service contractual agreements and on site workers.
Accepts reservations, including credit card payments for special events.
Orders and maintains supplies as needed within budget constraints.
Maintains reports of all special events as needed by the Senior Manager of Visitor Services, the Finance Department, and other museum staff.
Ensures museum and grounds are returned to pre-event condition and ensure any contractors fulfill contractual obligations.
Assists in the recruitment and training of part-time staff.
Coach and discipline employees in line with employee handbook and Collective Bargaining Unit requirements.
Scheduling, training and supervision of all Event and Birthday staff.
Creates full-time & part-time staff schedules to ensure adequate coverage.
Approves payroll in line with created schedules.
Ensures staff perform tasks in a timely manner, and ensuring quality that will reflect on the success of the event.
Ensures knowledge and preparedness to respond to issues that may arise relating to facilities, security, safety, staffing, catering, cleaning and contractors.
Customer service interaction and customer service management issues and decisions including accident/incident reports before, after and during events.
Works with Visitor Services management to cross train staff and allow for employee sharing within the department.
Follows appropriate security measures.
Follows and implements Museum policies and procedures.