Field Operations Leasing Specialist

ROUNDHOUSE COMMUNITIES LLC•Boise, ID

About The Position

The Field Operations Leasing Specialist is a top-performing leader deployed to support properties during transitions, staffing gaps, or periods of operational need. In this role, they are responsible for managing and coordinating the leasing process for their assigned Roundhouse property. They act as the first point of contact for prospective tenants, providing information about the property, showing units, qualify prospects, and preparing lease agreements. As part of the broader Field Operations Team, they may assist with onboarding new office team members, supporting lease-ups, conducting operational audits, delivering one-on-one coaching to underperforming team members, and stepping in during critical periods to assist with stabilizing site operations and maintain continuity of service. All work must be carried out in compliance with Fair Housing regulations, employment law, and Roundhouse policies.

Requirements

Ability to travel up to 75% of the time based on portfolio needs.
A minimum of one-year of Leasing Consultant experience with Roundhouse strongly preferred.
A minimum of two years of sales experience strongly preferred.
A minimum of two years of experience in onsite multi-family housing strongly preferred.
Knowledge of applicable laws and regulations related to property management.
Experience with property management software highly preferred (Yardi Voyager, RentCafe, AIRM, and CRM).
Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong sales and customer service skills.
Strong desire to lead in your role and the local community.
Excellent communication, interpersonal, and problem-solving skills.
Customer service oriented, with a high level of professionalism and integrity.

Responsibilities

Support property transitions and takeovers by helping to establish core operational systems, aligning teams, and setting the stage for a successful launch that reflects Roundhouse values and performance expectations.
Provide interim assistance at properties with open Leasing Consultant positions to ensure operational continuity.
Support underperforming properties by identifying root causes of operational issues in collaboration with Field Operations Support Manager
Deliver one-on-one coaching and training to underperforming on-site team members focused on operational execution.
Serve as a field mentor and culture carrier for the broader Roundhouse team, modeling best practices, Core Values, and Team Norms.
Analyze local real estate trends and market surveys and recommend tailored pricing strategies.
Provide suggestions on and assist in the planning and execution of resident retention initiatives.
Provide on-site leadership and operational support by assisting with leasing efforts, resident and prospect communication, and delivering exceptional move-in experiences as needed.
Provide portfolio-wide recommendations by analyzing performance trends, identifying operational gaps, and implementing best practices to drive efficiency, consistency, and long-term excellence across all properties
Collaborate with cross-functional teams to standardize processes, optimize resource allocation, and enhance overall operational effectiveness.
Ensure that your community is adhering to city, state, and federal Fair Housing laws, and relevant city and state laws regarding resident screening, resident relations, general community operations, and marketing standards.
Follow all safety procedures as outlined in the Employee Handbook, SOPs, and safety labels on all equipment.
Maintain a professional demeanor and always represent the company in a positive manner.
Perform other related duties as assigned, in compliance with applicable laws and consistent with the essential functions of the role.