Field Operations Associate

Hyundai Capital•Irvine, CA

1d•Hybrid

About The Position

The Field Operations Associate is responsible for supporting Dealer Enrollment for all brands (Hyundai, Kia, and Genesis) ensuring Dealer Agreements are signed, and auditing dealer documents are received, reviewed and validated prior to dealer transacting business with HCA, including processes such as buy/sell changes, DBA changes, and any other dealer pertinent information. In addition, this role provides support to the Field and other team members, including but not limited to Monthly Field Calendar, Sales Rally and event support, Field Communication on Operations closures, eContracting activation, and business continuity planning support.

Requirements

Minimum 2-4 years’ experience with sales or marketing, including interpreting contracts and documents preferably within the automotive finance industry.
Bachelor’s degree in Business, Marketing, Finance or related discipline.
Excellent verbal and written communication skills.
Proven organizational skills, with attention to detail and quality.
Proven reporting skills utilizing Daybreak, LeasePak, Salesforce, AdobePro.
Proficient with Microsoft Office Suites including Word (MailMerge), Excel and PowerPoint.
Ability to review current processes to recommend process changes/enhancements.

Nice To Haves

Knowledge of SAS, SQL, and Tableau a plus.
Financial Service experience a plus.

Responsibilities

Dealer Enrollment
Serve as primary contact for all Dealer Enrollment activities.
Develop and process Dealer Enrollment requests for all brands (Hyundai, Kia, and Genesis).
Review and validate contracts, agreements ensuring all documents are received for proper and accurate enrollment.
Work with Legal, IT, Accounting, and Sales departments for validation and correction of documents.
Handle inquiries from the Field or across departments for all Dealer Enrollment activities.
Complete all dealer updates received from OEMs within 24hrs of receipt, including, but not limited to changes to staff, addresses, phones, etc.
Reporting
Report and track enrollments on a weekly basis.
Ensure systems (DBK, Salesforce, etc.) are updated to reflect dealer enrollment, termination, buy/sell, etc.
Ensure the Field Detail spreadsheet is kept up to date. Including, but not limited to\: address changes, region updates, position/brand changes.
Field Sales Support
Provide Sales Rally and events support.
Maintain Monthly Field Calendar.
Compose Dealer bulletins, as needed, by Credit and Funding and System outages.
Provide eContracting operations assistance and/or support.