Field Operations Analyst 4

Lam Research•Boise, ID

22h•Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. Join Lam as a Business Operations Analyst, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam. This role contributes to field operational effectiveness by providing accurate reporting, actionable insights, and process support. The Field Operations Analyst I works on routine to moderately complex assignments and helps enable better decision-making across field operations. Success in this role is measured by accuracy, timeliness, responsiveness, and ability to identify meaningful operational insights. The Field Operations Analyst 4 supports field service and operations teams through data analysis, reporting, process coordination, and operational insight generation. This role helps drive execution by tracking key performance indicators, supporting planning activities, improving data quality, and identifying opportunities to enhance field productivity, service delivery, and operational efficiency. Working under general supervision, the analyst partners with cross-functional stakeholders including Field Service, Operations, Finance, Supply Chain, and Business Systems to provide timely and accurate reporting, support decision-making, and help standardize operational processes.

Requirements

Bachelor’s degree in Business, Operations, Finance, Industrial Engineering, Data Analytics, or a related field; or equivalent combination of education and experience.
0–2 years of experience in an analyst, operations, service business, finance, or reporting-related role.
Experience working with data, reports, spreadsheets, and business performance metrics.
Proficiency in Microsoft Excel, including formulas, pivot tables, charts, and data analysis functions.
Strong analytical and problem-solving skills with attention to detail.
Ability to organize work, manage multiple priorities, and meet deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Ability to work effectively with cross-functional teams and stakeholders.
Basic understanding of operational processes and performance measurement.

Nice To Haves

Experience supporting field service, service operations, manufacturing operations, or semiconductor equipment businesses.
Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
Familiarity with ERP, CRM, or service management systems such as SAP, Salesforce, or equivalent tools.
Experience with data validation, process mapping, and continuous improvement methods.
Exposure to forecasting, capacity planning, workforce planning, or business operations analysis.
Basic knowledge of SQL or other data querying tools is a plus.
Experience creating presentations and executive summaries for business reviews.

Responsibilities

Support day-to-day field operations through collection, analysis, and reporting of operational data.
Responsible for account forecasting process for Spares (+ other) and Service (QxR & Proforma), accountable for accuracy of forecast
Responsible for DFS forecast and execution to plan via RBO ops. (Hours, Spending, UT/Abs, and Hiring/HC)
Ensures forecast is updated to reflect material changes within the quarter, and communicates impact and business drivers
Ensures effective operational processes for both execution and profitability of service and spares agreements. (e.g. CMO, MSA credits, etc..)
Install and Warranty performance against account and company objectives (Spending vs. ISR, Cycle Time, Perf. To commit)
DFS planning (capability and sizing) and execution against FSE/FPE objectives for NPI and PRH
Prepare recurring and ad hoc reports related to service performance, labor utilization, response times, inventory, contract execution, productivity, and other business metrics.
Monitor key performance indicators and highlight trends, issues, risks, and opportunities to field leadership.
Assist in development and maintenance of dashboards, scorecards, and reporting tools for operational visibility.
Analyze data from multiple systems to identify gaps in execution, process inefficiencies, and opportunities for improvement.
Support forecasting, planning, and headcount/productivity analysis for field operations.
Partner with field managers and cross-functional teams to improve reporting accuracy, business processes, and data integrity.
Help standardize operational metrics, definitions, and reporting practices across the organization.
Assist with creation and maintenance of process documentation, business procedures, and reporting guidelines.
Support root cause analysis related to operational performance, customer service metrics, or execution challenges.
Participate in continuous improvement initiatives aimed at increasing field efficiency, service quality, and customer satisfaction.
Provide analytical support for business reviews, operating reviews, and leadership presentations.
Ensure data and reporting activities are completed accurately, on time, and in alignment with company policies and business requirements.