Field Manager

Stronghouse • Grand Rapids, MI

23d

About The Position

The Field Manager is responsible for overseeing projects from start to finish, dependent on their trade. They are responsible to ensuring high-quality installations, adherence to timelines and safety protocols, and exceptional homeowner experiences. This role supervises field crews, coordinates logistics, communicates with homeowners and collaborates with internal departments to ensure project success and alignment with brand standards.

Responsibilities

• Project Oversight and Quality Control
• Supervise all installation projects dependent on the trade
• Ensure quality standards and manufacturer specs are followed on all jobs
• Address and correct any workmanship issues promptly
• Support tickler and on-call requests as needed
• Team Leadership & Coordination
• Lead, train, and motivate crews
• Ensure proper safety practices, branded attire and professional conduct on job sites
• Communicate crew performance, scheduling needs, and absences with the in-office Production Team
• Customer Relations
• Serve as the primary point of contact for homeowners throughout installation
• Conduct project kick-off meetings, provide updates, and handle change orders
• Resolve on-site concerns with minimal disruption and focus on satisfaction
• Encourage reviews and feedback upon project completion
• Branding & Marketing Support
• Promote the company Brand on-site with job signs, door hangers, and business cards
• Submit quality photos and videos of installations for marketing use
• Documentation & Reporting
• Maintain accurate project records in designated CRM/Project Management programs
• Track material usage, labor, returns, and expenses
• Audit labor invoices
• Submit before and after photos and ensure Return Forms are completed
• Approve labor sheets and submit project updates to Leadership

Benefits

• Salary plus full suite of benefits (health, dental, vision, 401K, etc)
• High-Growth Environment: Be part of a high-growth, acquisitive company that is rapidly expanding and offers exciting opportunities to shape the future.
• Innovative Contributions: Take the lead in driving innovation and implementing new strategies that enhance your role and the company's success.
• Career Growth: Benefit from numerous internal growth opportunities as the company continues to expand, providing a clear path for career advancement.
• Ambitious Goals: Join a company with aspirations and the financial backing to achieve a $1 billion valuation in the next several years, positioning itself as the largest player in its vertical.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed