Field Investigator

JCPenney•Manheim Township, PA

14h•Onsite

About The Position

The Field Investigator leads high priority asset protection cases involving organized retail crime, fencing operations, online marketplace, fraud, profit, .com, cargo theft and critical incidents.

Requirements

5-7+ years related Asset Protection Investigation Experience
Systems knowledge, AP systems, CCTV, exception reporting; Excel, MS Word, PowerPoint, Outlook
Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate Effectively, Cultivate Learning
High School or Equivelent

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Responsible for conducting investigative activities related to Organized Retail Crime (ORC). Gathers and analyzes intelligence on individuals and Booster Groups involved in ORC.
Conducts stationary, foot and mobile surveillances as necessary to develop case intelligence. Partners and consistently utilizes the Central Investigations Center to progress investigations to closure. Travels to markets assigned as necessary to perform job duties.
Thorougly documents information gathered during investigations to aid in successful prosecution of suspects. Creates, maintains, and manages records using company approved methods, proper retention of evidence and disposition of evidence. Upon successful completion of investigation, prepares professional case files and refers cases to law enforcement for prosecution. Attends hearings as required and updates appropriate files with court-related outcomes.
Maintains relationship with local law enforcement, state and national law enforcement as necessary, key retail partners, Organized Retail Crime Associations (ORCA’s), and appropriate prosecution authorities.
Provides guidance to store AP teams on investigative plans as necessary.
Supports stores in cases of significant business disruptions (robbery, protests, natural disasters, etc.).
Works with other Field Investigators, Store AP teams, Territory AP, Central Investigations, and Home Office AP on special projects.
Consistently meets established performance standards for the role, including but not limited to product and service sales, customer service, productivity, and attendance. Will have required travel.