Field Installation Technician - DC Metro Area

Planar Systems•Baltimore, MD

77d•Onsite

About The Position

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

Requirements

Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
Ability to communicate effectively in writing to provide documentation on completed installations
Understanding of order process, escalation process, and ability to provide feedback to Project Manager
Ability to effectively maintain professional appearance and demeanor in a variety of work environments
Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner
Comfortable using standard hand tools
Basic understanding of electronics, connectivity concepts
General knowledge of HVAC and Power requirements
Knowledge of various A/V cables including but not limited to HDMI and CAT 6
Understanding of wiring schematics, measurements and system drawings.
Must be able to read Visio and / or CAD drawings
Ability to use Microsoft Office Suite
Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
Ability to actively participate in team development and team-oriented processes.
Physical ability to use computer hardware/software required.
Associates degree or equivalent in a technical field
2 to 4+ years of professional work experience in a technical role, preferably in an A/V company
This position requires the incumbent to work in an environment where there may regular exposure to the following:
General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday
Position requires heavy lifting
Ability to travel extensively and work substantial overtime
Scheduling flexibility based on business needs
Working with others in a team setting
Valid drivers license and use of a personal vehicle with proper insurance

Nice To Haves

Ability to create Visio or CAD line drawings is desired
3rd party Control knowledge (Creston, AMX etc) is desired
System integration experience is desired
Government Clearance desired
Comfortable working on a ladder for extended periods of time

Responsibilities

Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
Maintain and service installed products at customer locations
Provide installation, setup and teardown of product for demos and trade shows
Report and escalate product issues and resolution to appropriate personnel
Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
Provide training and certification to integrators on site when appropriate conditions apply.
Provide accurate notes and documentation on completed projects
Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
Ability to maintain acceptable standards of office conduct
Ability to come to work demonstrating timely and regular attendance
Ability to handle stress effectively
Ability to learn on the job in a fast-paced environment