Field Installation Specialist (Simulators)

Batbox•Addison, TX

1d•Onsite

About The Position

Whether you're stepping into one of our flagship venues or swinging at a licensed partner location, you're part of something bigger. Batbox is where real gameplay meets real connection. Powered by cutting-edge tech and a passion for play, we’re building a baseball ecosystem that brings people together across cities, countries, and continents. The plate is yours - step up and own it. Based in Dallas this on-site role (requiring ample travel for baseball simulator installations) will be on the front lines of our simulator expansion. You will install simulators across the USA (for clients, partners and showroom builds at trade shows like IAAPA), will troubleshoot simulator hardware issues, support inventory and logistics and you will provide on-site training for how to use our simulators. Your commitment to our core values of Be a Good Person, Amp the Experience, Lead Together, & Level Up and your dedication to our pillars of Craft Legendary Experiences, Powered by People, Build for the Future, & Beyond the Game will contribute to a future that's innovative and beyond the ordinary.

Requirements

You have 1–7 years experience in technical field service hardware installation with exposure to troubleshooting both hardware and software. This could include: former military technical specialists, experiential entertainment technicians, experiential marketing/trade show build technicians, and construction-minded problem solvers who enjoy tech. Previous experience installing AV equipment or other other interactive display technology preferred.
Basic networking knowledge (Wi-Fi, routers, Ethernet) and familiarity with mounting displays, sensors, and projectors.
You're experienced using hand and power tools and working with materials like wood, steel, and framing components.
You have experience managing customer escalations, resolving customer issues
You may have some familiarity with shipping and logistics
You’re proactive and adaptable, able to lead training sessions, spot potential site issues early, and respond quickly to ensure smooth installations.
Strong communication is important - you’re comfortable speaking with clients and guiding teams through training or setup.
You’re open to traveling 50–70% of the time across the U.S. and thrive in hands-on roles, highly autonomous roles - whether that’s installing a Batbox simulator, setting up at a trade show, or launching a new venue.
This role requires the ability to safely lift and carry 50+ lbs, use hand and power tools for extended periods, and work in active installation environments. Work involves frequent standing, bending, squatting, and climbing, including regularly ascending/descending ladders up to 12 feet. The role also involves exposure to noise typical of installation sites.

Nice To Haves

Previous experience installing AV equipment or other other interactive display technology preferred.

Responsibilities

Simulator Installation & Field Support: Conduct full simulator installations from enclosure assembly and tech mounting to software calibration and testing - ensuring every Batbox simulator is perfectly built, powered, and game-ready on site.
Client Support & Troubleshooting: Troubleshooting hardware and software issues, resolving escalated tickets, and ensuring seamless communication with HQ to deliver fast, effective solutions.
Venue & Partner Simulator Training: Act as the simulator training lead regarding simulator operation, maintenance, and gameplay. Involves delivering clear instructions, resources, and hands-on support to ensure a smooth onboarding or training experience.
Internal Projects, Expos & Showrooms: Build and install demo simulators for the HQ showroom, trade shows, and expos (for example, IAAPA). Involves ensuring fast, polished setups for high-impact marketing and product events.
Site Preparation & Pre-Installation Readiness: Perform advance site evaluations to confirm installation readiness, including accurate measurements, power requirements, structural conditions, and access logistics. Work closely with stakeholders to ensure the space meets all technical and physical specifications prior to simulator deployment.
Inventory, Shipping & Logistics: Manage shipping, receiving and logistics of simulator components. Involves tracking, coordinating with vendors and the ops team, and using internal systems to stay organized.